Covenant Health

Supervisor, Laboratory Support Services, General Laboratory

Full Time, 80 Hours Per Pay Period, Day Shift

LeConte Medical Center Overview:

LeConte Medical Center is a part of Covenant Health, our region’s top-performing healthcare network and is a 79-bed community hospital located in the heart of Sevier County. We’re a full-service, not-for-profit hospital delivering modern medicine and compassionate care to the growing Sevier County community. LeConte offers a full range of health services, including top-tier specialists, a modern ER, and a beautiful Women’s Center. Learn more about our amazing facility at https://www.lecontemedicalcenter.com/about-leconte-medical-center/.

Position Summary:

Direct supervision of phlebotomy and specimen processing functions and staff.

• Supervises and coordinates the functions of assigned sections to achieve maximum efficiency and productivity.
• Assures integrity of patient specimens, equipment performance and maintenance.
• Monitors section functions; prepares related reports and charts.
• Designs training programs for assigned sections. Conducts training in phlebotomy and specimen processing functions.
• Directly supervises laboratory staff in assigned sections.
• Consults regularly with the manager and testing personnel as appropriate.
• Deals with service issues internally and externally in a timely manner.
• Interacts with appropriate contact in IS for electronic orders and report issues between lab and clients.
• Prepares procedures for assigned sections. Maintains section procedure manuals.
• Maintains adequate supplies for assigned sections. Tracks utilization of supplies and services to accounts.
• Assists in replying to delayed claims.
• Collects/processes specimens as necessary using established techniques for the various age groups assigned.
• Monitors safety and infection control aspects for assigned sections.
• Develop knowledge of internet physician products to coordinating installation, training and usage to physician offices.     
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Knowledgeable of fee schedules and may perform contract billing. Handles issues and adjustments to client billing.

Minimum Education           

A high school diploma or equivalent is required.

Minimum Experience          

A minimum of five (5) years of phlebotomy and specimen processing experience is required with a minimum of one (1) year of supervisory experience.  Must possess knowledge obtained by formal education, previous experience or on the job training of proper specimen collection and processing techniques, including patient/specimen identification, proper tubes, anticoagulants or preservatives. 

Licensure Requirement       

Certification by NCA, ASCP or comparable institution is desirable.