Covenant Health

Pharmacy Business Analyst

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

Position Summary:

Under general supervision, responsible for defining, implementing, and supporting software applications, and interfacing with end-users and other IT groups to identify and resolve application issues.

The Pharmacy Business Analyst serves as a liaison between Pharmacy Services, clinical departments, Information Technology, and application vendors to support medication-use technologies and pharmacy workflows across Covenant Health. This position provides operational and technical support for hospital pharmacy services and ambulatory clinics, with responsibility for analyzing workflows, identifying business requirements, supporting system configuration and testing, troubleshooting application and workflow issues, and assisting with implementation and optimization initiatives.

The Pharmacy Business Analyst will have working knowledge of Oracle Health Millennium and pharmacy medication-management applications, including Meds Manager. The position works closely with pharmacists, pharmacy technicians, clinic staff, nursing, providers, Information Technology, and vendors to ensure technology effectively supports safe, efficient, standardized medication-use processes.

Experience with Omnicell automated dispensing systems and related medication-management technology is preferred. Oracle Health Millennium is Oracle's healthcare platform, and pharmacy-focused clinical application analysts commonly support areas such as medication workflows, order management, testing, configuration, troubleshooting, upgrades, and optimization across inpatient and ambulatory environments.

• Act as interface between the user, vendor, and systems programming and operations.
• Ensure that IT applications are functional, available, and meet organization standards and end-user requirements. This includes testing software to ensure proper operation and freedom from defects and verification that software functionality meets vendors and/or internal documentation. Determine root cause of application problems, coordinate solutions among appropriate teams, and document resolution.
• Devise improvements to current procedures and develop test models of possible future configurations. Create test plans & scripts.
• Perform workflow analysis and recommends quality improvements.
• Train the user and/or other IT staff in the interpretation of information systems features and functions, reports, system capabilities, and limitations
• Maximize IT investment by researching user requirements then educating users on relevant features and functions and limitation of system.
• Interface with user community to understand their security and business needs and implement solutions to accommodate them.
• Ensure that user community understands and adheres to necessary procedures to maintain security.
• Recommend standard policies and procedures for providing routine service.
• Coordinate operations of assigned applications (including interface processing) and assist with special processing (such as year-end). Assist in operations scheduling.
• Other duties/projects as assigned.

Minimum Education:           

AS in computer-related field or equivalent combination of education and experience

Minimum Experience:       

Minimum of five (5) years Information Systems or relevant functional area. Requires demonstrated understanding of technical computer operations in a client/server environment (for assigned applications).  IT Project management experience preferred.

Licensure Requirement:      

Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned applications.

Preferred Knowledge and Skills:

• Working knowledge of Oracle Health Millennium.
• Working knowledge of Meds Manager and medication-management workflows.
• Understanding of hospital pharmacy operations and the medication-use process.
• Ability to analyze complex workflows and translate operational needs into technical or functional requirements.
• Experience with application testing, test-script development, defect documentation, and user acceptance testing.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work effectively with pharmacy, nursing, providers, Information Technology, and vendor teams.
• Ability to manage multiple projects, priorities, service requests, and deadlines.