Covenant Health

Financial Analyst

Full Time 80 Hours Per Pay Period, Day Shift

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times. 

Position Summary:

This position is responsible for assisting with the on-going connectivity between Covenant Health and various financial institutions for payment processing, as well as reporting from, and user access to, associated computer systems.  This role also encompasses performance of various reconciliations and audits within the revenue cycle, and participation in various process and clinical projects and workgroups to provide analytical support and related assistance. 

• Provides merchant services and maintains associated financial institution relationships for projects by creating location access to credit card processing, using payment data for reporting and forecasting of financials with processor. Identifies and troubleshoots issues, providing feedback and ideas to facilities and provider, as well as leadership.
• Works with payment gateway Tempus to support hardware issues. Supports credit card machines from ordering, delivery, and coordination with IT, to provider office or facility.
• Maintains user access in Tempus portal, payer clearinghouse portals, as well as SharePoint. Also provides support to users with issues not on a Help Desk ticket.
• Works EasyVista, the IT portal to handle issues; coordinates and facilitates meetings to resolve issues with Tempus devices or software.
• Reports weekly any Tempus issues that are chronic, and the steps taken to resolve the issue(s).
• Maintains Teams List with current staffing in Power Query for productivity reporting. Assists to make pivot, graph, and power query logic changes to the Power Query report, seeking help from IT-Revenue Cycle when needed.
• Maintains National Plan and Provider Enumeration System (“NPPS”) updates related to main points of contact associated with the proper NPIs.
• Utilizes Cactus system for out-of-state Medicaid provider enrollments.
• Provides analytical support for various financial and clinical projects and workgroups through reporting from the Strata decision support system, StarFin, nThrive, and other analytical tools.
• Assists other analysts in reconciling all financial data in various computer systems to its source.
• Contributes to the design and development of effective analytical tools for Corporate and facility leadership.
• Identifies data integrity issues within DSS or source systems and participate in identifying and implementing solutions for these issues.
• Utilizes Visio mapping software, and provides maps as needed for projects.
• Provides accurate and consistent data for billing compliance audits, No Surprise Act audits, as well as Cedar invoice reconciliation.
• Identifies potential areas of improvement and/or cost reduction opportunities within Covenant Health System.
• Works with other department/areas to reduce report redundancy and increase accuracy and efficiency of reporting from multiple systems.
• Maintains professional growth and development through continuing education, seminars, and professional affiliations to keep informed of industry and decision support system trends.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:           

Bachelor’s degree in finance, accounting, or healthcare related field and/or education similar to position.

Minimum Experience:         

(3) or more years of experience in healthcare business office operations or healthcare information systems management required. Professional certification may be considered as a substitute for no more than one year of experience.

Licensure Requirement:      

None.