Covenant Health

Manager, Rehabilitation Services

Full Time, 80 Hours Per Pay Period, Day Shift

Fort Loudoun Overview:  

Fort Loudoun Medical Center, part of Covenant Health, is an 87,000-square-foot hospital serving Loudon County and surrounding communities. Based in Lenoir City, TN, with more than 200 physicians across 29 specialties, the facility offers advanced technology including MRI, CT, ultrasound, diagnostic X-rays, women’s imaging, and nuclear medicine unique to the region. Featuring private patient rooms and comprehensive services such as emergency care, surgery, and specialized treatments, our dedicated team of physicians, staff, and volunteers is committed to providing excellent care to every patient, every time. 

Position Summary:

The Rehab Services Manager is responsible for daily operations, management and leadership of care or service delivery at patient care units or sites.

• Advanced clinical practice – including evaluation and specialized treatment of patients. Serves as clinical resource as needed.
  • Performs patient evaluations (initial, progress, and discharge evaluations), establishes treatment plans, makes recommendations, and sets goals in accordance with patient needs and evidence based practice.
  • Meets established targets for passive/active treatment ratios as applicable.
  • Involves patient and family in treatment, education and goal setting. Coordinates with other medical personnel regarding patient’s progress, needs and discharge planning.
  • Demonstrates knowledge and competency including providing for age-specific needs of the population served.
• Development, implementation and evaluation of standards of care and evidence based practice:
  • Evidence base practice protocols
  • Clinical outcomes analysis and communication to team
  • New policy development and implementation
  • Process improvement/quality improvement
  • Facilitates and implements program development
• Works with team members to establish, analyze, meet and communicate targets/outcomes:
  • Quality/outcome measures – clinic and/or individual
  • Service/patient satisfaction measures – clinic and/or individual
  • Financial/productivity measures – clinic and/or individual
  • Growth measures – clinic and/or individual.
  • People measures – clinic and/or individual
• Promotes cultural change throughout the program to:
  • Create an environment to optimize patient care
  • Promote a shared vision
  • Enable and empower staff to implement improvements
  • Remove barriers that inhibit their achievement of goals
• Assumes leadership, management, and clinical responsibility for the area.
  • Coordination of scheduling taking into account patient needs, workload, and skills/competency of team members.
  • Maintains and updates patient documentation in accordance with professional, departmental, organizational, and payer guidelines and timeframes. Maintains established targets for compliance with chart audits
  • Develops and mentors staff - including collaboration with the Director to identify and meet educational/ orientation needs of team members.
  • Maintains flow of information needed for team to be effective. Provides consistent, frequent feedback to team members regarding team performance related to established targets/outcomes.
  • Coordinates performance appraisals of staff.
  • Responds to customer service needs.
  • Assumes accountability for conflict resolution and disciplinary actions.
  • Assumes accountability for payroll accuracy.
  • Develops and implements policies and procedures as necessary.
• Markets product as defined in the marketing plan, as well as community involvement as applicable.
• Able to temporarily assume responsibilities of other Manager positions as needed.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:           

Physical, Occupational or Speech Therapist, Clinical Psychologist or CRRN with current TN license as applicable.

Minimum Experience:                     

Four (4) years rehab experience.

Licensure Requirement:      

Must have and maintain Tennessee State license in above profession. CPR required.