Covenant Health

Registered Nurse, Clinic Triage, Cardiology Associate of East Tennessee

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group Overview: 

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home. 

Position Summary:

The Triage Nurse organizes and coordinates the intake/admission/triage process.  The nurse will answer and process all calls within the practice based on the needs of the caller.  The Triage Nurse reports to the Clinical Supervisor, Office Manager, and Operations Manager.

• Answers all calls and will either triage as needed or will receive referral inclusive of patient and insurance information based on provider contracts and staffing capacities.
• Receives orders from MD as needed and has communicated changes in patient assessment to MD and communicates additional orders to staff as appropriate. Co-signs MD orders as needed in absence of Clinical Supervisors.
• Receives and organizes and processes faxed information as appropriate.
• Documents all calls and interventions/actions in messaging systems or charts.
• For a triage call, conducts an initial telephone assessment of the patient using approved protocols as well as documentation from the medical record and discusses recommended action with the patient/patient representative.
• Receives and/or generates MD orders and communicates changes to all appropriate staff as needed.
• Communicates within office(s) as needed.
• Provides specific ICD-9 codes based on admitting/recertifying staff’s communication of assessment findings, if applicable.
• Maintains current knowledge of agency policies and procedures.
• Accurately uses software(s) to create and document in clinical record, process, and retrieve information to meet patient needs.
• Maintains current knowledge of compliance guidelines.
• Submits and follows up timely with necessary information for obtaining authorization of services to be provided.
• Adheres to all policies, procedures, objectives and quality assessment programs as well as safety, environmental and infection control standards in the performance of work duties.
• Attends meetings as required and participates on committees as needed.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:           

Graduate of accredited school of nursing with diploma, ADN, BSN or MSN.

Minimum Experience:         

None.

Licensure Requirement:      

Valid Tennessee Nursing License.