Covenant Health

Business Support Analyst, IT Rev Cycle Support

Full Time, 80 Hours Per Pay Period, Day shift

This position participates in an after-hours on-call rotation supporting critical business applications.

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times. 

Position Summary:

Lead and work with multi-disciplinary project teams to leverage new and/or existing technology and system functionality in support of customer-focused IT solutions.

The Revenue Cycle Business Analyst serves as the primary analyst supporting Revenue Cycle Scheduling and Patient Access technologies. This position is responsible for application support, issue resolution, workflow analysis, system optimization, end-user support, and operational improvement initiatives. The analyst works closely with operational leaders, IT teams, vendors, and support staff to ensure applications remain reliable, efficient, and aligned with business objectives. Responsibilities include leading projects, troubleshooting application issues, maintaining system functionality, supporting system enhancements, and identifying opportunities to improve operational processes.

This position will support the Patient Access Team - Registration, Scheduling, Ordering

Supported Applications:

The Revenue Cycle Business Analyst is responsible for supporting, but not limited to, the following applications:

• Cerner Acute Facility Scheduling
• Cerner Millennium Scheduling
• Cerner Millenium PM Conversations for Registration
• Star Registration
• Order Facilitator (Physician Office Web Orders)
• MedChat (Texting and Communication Platform)
• Relatient (Patient Reminder and Communication Platform)

• Under general direction, oversees various system projects of a highly complex nature. Formulate and define project scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.
• Devise or modify solutions to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Research, identify and analyze system alternatives to meet changing business application needs.
• Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Not only possesses full technical knowledge of systems analysis but also considers the business implications of the application of technology to the current and future business environment.
• Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule and measurements to ensure timely completion of project. Must be familiar with the system scope and project objectives, as well as the role and function of each team member to effectively coordinate the activities of the team. Direct and check the work of team members where appropriate.
• Help users and managers analyze needs and identify potential system or work flow alternatives to support their needs. Identify opportunities for workflow, process, and productivity improvements that utilize existing system functionality or automation tools, or that result in business process re-engineering changes.
• Devise or modify procedures to facilitate complex problem solving considering computer equipment capacity and limitations, operating time, and form of desired results.
• Seek, present, develop, and implement policies, procedures, and process improvements for the IT Department.
• Research vendors and vendor solutions and make appropriate recommendations. Actively work with vendors on steering/change committees to influence product direction and enhancements.
• Ensure that system documentation including data flows, data processing, and data transformation events is current and accessible.
• Other duties/projects as assigned.

Minimum Education:           

BS in Computer Science or relevant functional area, or equivalent work experience in Computer Science and/or related functional area.

Minimum Experience:         

Minimum of six (6) years experience in functional area with increasing levels of responsibility. Experience developing and/or supporting Information Technology systems.  Must have a demonstrated understanding of relevant business and industry requirements.  IT project management experience required.

Licensure Requirement:      

Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned applications.