Covenant Health

Team Leader Consumer Relations, Sevier Clinic

Full Time, 80 Hours Per Pay Period, Day Shift

Peninsula Overview: 

Peninsula Behavioral Health, a division of Parkwest Medical Center and part of Covenant Health, is a leading provider of mental health services in East Tennessee. With decades of experience, Peninsula offers compassionate, evidence-based care for children, adolescents, and adults through inpatient and outpatient programs across multiple counties. From psychiatric treatment and therapy to specialized senior care, Peninsula is committed to helping individuals overcome mental health challenges and live healthy, productive lives. 

To learn more about Peninsula Behavioral Health and our units, visit Peninsula Behavioral Health Opportunities.  

Position Summary:

Organizes and coordinates a wide variety of administrative functions for Outpatient Clinic Services including class scheduling, time keeping, data input, supply ordering & management, client and employee orientation, and many other comparable functions.  Assists Office Supervisor in maintaining a safe and positive work environment.

• Understands and assists with implementation of Outpatient policies and procedures. May assist in developing new policies and procedures as required.
• Assist Office Supervisor in day to day management of business operations employees, including assistance with interviewing, orienting, rounding, counseling and evaluating staff members. Must be willing and able to hold staff and self accountable.
• Understands and can perform all business operation (non-clinical) functions in the Peninsula Outpatient setting and acts as a resource to peers and co-workers while modeling the Covenant Health Standards of Behavior and The Pledge.
• Coordinates all new hire orientation as well as on-going training and development of existing staff. May assist in leading regular staff meetings and in-services, in addition to coordination with facility and corporate trainers.
• Promotes a positive and proactive organizational culture:
  • Models excellence in customer service to all internal and external customers
  • Seeks opportunities to interact with community agencies and individuals to promote positive relationships between the department and the community
  • Establishes positive working environment with staff, referral sources, and outside vendors
• Assists the Manager to maintain compliance with all applicable licensure and the Joint Commission regulations which includes monthly office environmental rounds to ensure compliance using the appropriate checklists.
• Must understand own role in the facility’s emergency plans and be willing to assist with annual staff training emergency planning.
• Demonstrates knowledge of budgetary issues and assists in budget management as requested by Office Supervisor.
• Must be able to assist with KRONOS data entry for both the Timekeeper application (payroll closing and daily update functions) and for the Scheduler application (schedule and staff time management).
• Responsible for entering, updating and monitoring appropriate Scorecard information as needed. May be involved in related corrective action plans.
• Assists in the collection of customer service and quality monitoring information as needed and sends to the appropriate parties in an accurate and timely manner.
• Responsible for checking Report2Web and Horizon Clinical queries in addition to any queries that monitor the Medical Records and Front Desk functions for accurate processes and procedural compliance on a daily basis.
• Ensures that daily collections are deposited by the end of the day and that the cash box balances every day. Any shortage/overage is to be reported to the Office Supervisor.
• Monitors the Delayed Claims Database and Financial Clearance Workstation twice weekly and ensures corrections and follow up on each entry occur in a timely fashion, alerting the Office Supervisor to unresolved issues.
• Will monitor all training and development requirements, including CBLs, and associated documentation for self and staff. Will forward all documentation to Training and Development for recording.
• Serves as a representative of Outpatient services for communication with all other departments.
• Meets with Office Supervisor on a regular basis to communicate all work-related issues, concerns, and problems.
• Meets with Clinical Team Leader as needed for planning, personnel and other emergent issues.
• Orders office supplies, minor equipment, and forms online with approval from Office Supervisor.
• Assists and trains staff as necessary on the electronic health record and supporting applications.
• Follows policies, procedures, and safety standards. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Perform other duties as assigned.

Minimum Education:          

High School Graduate

Minimum Experience:         

Must have 2 years’ experience in a business office setting.

Licensure Requirement:      

None