Covenant Health

Medical Office Coordinator, Sleep Center Clinic

Full Time, 80 Hours Per Pay Period, Day Shift

Fort Sanders Regional Overview:

Fort Sanders Regional Medical Center is a 444-bed hospital recognized for pairing clinical expertise with advanced medical technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we provide leading-edge treatment for stroke recovery. Our facility also offers specialized services in bariatric surgery, robotic surgery, minimally invasive spine procedures, and advanced orthopedic care.

Fort Sanders Regional is part of Covenant Health, East Tennessee’s largest nonprofit health system and a Becker’s “Top 150 Places to Work in Healthcare.” Covenant Health includes nine hospitals and nearly 150 service locations, offering employees a comprehensive benefits package with tuition reimbursement, student loan assistance, certification bonuses, and leadership development programs.

Position Summary:

Obtain referrals and precertifications and perform a variety of clerical functions in a Sleep Center.  Assist with some back office procedures as necessary.

• Schedule new and follow-up patient appointments. Coordinate and schedule diagnostic tests, other specialty physician visits, hospital admissions, and other services as ordered by the physician.
• Communicate and follow-up with insurance companies/payors and physician offices in obtaining referrals, precertifications, and prior authorizations as needed for physician office visits and chemotherapy treatments. Maintain record of referrals and authorizations.
• Greet patients and visitors. Check patients in, verifying and updating insurance and demographic information in computer and chart.  Copy insurance card.  Collect co-payments and other payments from patients and issue receipts.   Assist patients in completing registration sheet.
• Perform charge entry using correct CPT and ICD-9 coding. Batch daily charges.  Communicate with billing office staff to assure correct coding, daily balances, billing procedures.  Assist patients with questions regarding insurance and account balances.
• Answer multi-telephone line: screen and route calls, provide information, take messages, and retrieve voice messages.  Receive and send information to and from the answering service.
• Prepare patients for examination by assisting with vitals signs and health history/current medications checklist. Occasionally, assist physicians during procedures.
• Communicate test results to patients as specifically directed by physician or nurse.
• File medical records daily in appropriate sections of medical charts. Assemble new patient charts.  Pull charts as needed for review and refile.
• Coordinate with main office the physicians’ calendar of meetings and appointments.
• Type and mail miscellaneous correspondence as requested. Process incoming and outgoing mail. Copy medical records as directed.
• Maintain care of office equipment and adequate stock of office supplies. Responsible for notifying supervisor of needed repairs and making repair service calls as directed.

Minimum Education:           

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:         

Two (2) years’ experience in medical office setting. 

Licensure Requirement:      

None