Covenant Health

Courtesy Ambassador

PRN/OCC, Variable Hours and Shifts

Parkwest Overview: 

Parkwest Medical Center, Covenant Health’s flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S. News & World Report and earns national recognition as a Top 100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety. 

To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities.  

Position Summary:

Greets arriving patients and visitors.  Directs or escorts patients to the appropriate areas.  Escorts patients to their destination in a wheelchair if necessary.   Provides room numbers for visitors and directs to the proper elevator.  Locates room numbers for incoming phones calls and transfers call to room. Liaison between families in surgery waiting area, hospital staff and physicians.  Makes sure coffee is available for waiting families and helps maintain the appearance of their work area.  Escorts family members to consultation rooms to meet with physicians when necessary.  Position reports to the Coordinator of Consumer Services.

• Responds to patients, visitors and family members in a courteous manner. Keeps them informed regarding patients in surgery, recovery, cath lab and endoscopy.
• Locates family members for physicians after surgery if necessary.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Perform other duties as assigned or requested.

Minimum Education:          

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:         

None

Licensure Requirement:      

None