Covenant Health

Director, Surgical Services, Surgical Admin Support

Full Time, 80 Hours, Day Shift

Parkwest Overview:

Parkwest Medical Center, Covenant Health’s flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S. News & World Report and earns national recognition as a Top 100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety. 

To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities.  

Position Summary:

Responsible for planning, organizing, directing, coordinating and evaluating the Operating Room and Endoscopy lab, Pre-Operative Holding area, Post Anesthesia Care unit, Pre-Admission Testing and Day Surgery unit.  Responsible for the preparation of departmental operations budget and capital equipment budget.  Supervises all staffing issues and is responsible for the recruitment and hiring of new staff.  Implement and revise department policies and procedures.  Assist in the planning and budgeting for the Surgical and Ambulatory Services, as well as direct all staff annual performance evaluations.  Assist the Vice President and other Directors/Managers in strategic planning.

• Responsible for overseeing all staffing and medical staff issues, as well as human resource management. Implement and revise employee policies and procedures.  Complete all required competency staff evaluations.
• Develop and implement Treatment Protocols. Responsible for the standardization of care in the Operating Room, Endoscopy lab, and provides consultative for the c-section operating rooms. 
• Responsible for the co-management of ancillary support and Volunteer Services for Peri-Operative areas.
• Participate/lead as needed on various projects (such as the Joint Commission, clinical leadership and quality improvement meetings).
• Maintain established departmental policies and procedures, objectives, quality control activities, safety, environmental and infection control standards.
• Assist the Vice President and other leaders in Strategic Planning.
• Assist other Directors/Managers in the design of new systems and the redeployment of staff.
• Implement and/or support system research projects.
• Collaborate with other Directors in facilities management.
• Supervise scheduling for all departments in Surgical/Outpatient Services, which includes recognition of patient, staffing, and physician issues related to the schedules.
• Collaborate with clinical Directors and Managers on planning, budgeting, and compiling reports.
• Responsible for all staff education including oversight of peri-operative nursing and surgical technology course.
• Process improvement activities and provision of required clinical instruction to meet physician and patient needs.
• Evaluation of staffing patterns and competency, plus matching competency levels with clinical requirements.
• Develops financial budgets and targets. Works with other leaders in implementing changes for achieving financial targets.
• Acts as liaison with finance and accounting, IS, and other business directors.
• Meets with system administrators, Vice Presidents and others when necessary for marketing, planning, implementation, tracking, and analysis.
• Assist in the resolution of medical staff issues which includes provision of data necessary to analyze problems and offer solutions.
• Collaborates with administration and medical staff to identify and improve efficiency in service to patients and physicians.
• Supervises maintenance of equipment so that breakdowns/accidents in surgery are prevented.
• Seeks opportunities and presents proposals for process improvement in existing operations.
• Maintains materials/supply budgets, manages charges, standardize equipment/supplies as possible and appropriate.
• Develops physician profiles to share comparative cost, utilization, and reimbursement information with medical staff for specified products.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Perform other related duties as assigned or requested.

Minimum Education:                       

Graduate of accredited school of nursing.  Master's degree, plus two (2) years managerial experience in related field or equivalent combination of educational/managerial experience desired.

Minimum Experience:                     

Experience in managing multiple cost centers and have a familiarity with both capital and operations budgets. 

Licensure Requirement:                  

Current RN License required.