Covenant Health

Registered Nurse, Clinical Supervisor, McNeeley Family Physicians

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group Overview: 

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home. 

Position Summary:

The Clinical Supervisor is a registered nurse responsible for the overall quality of patient care at a specified site of Covenant Medical Management.  The supervisor plans, directs, coordinates and controls the work of the professional and para-nursing personnel in direct collaboration with the Office Manager.  The Clinical Supervisor is also responsible for daily operations, and performs the majority of their responsibilities in the work area in conjunction with staff. 

• Responsible for recruiting, interviewing/hiring, staffing, employee development, performance evaluations, and disciplinary measures in conjunction with the Office Manager.
• Responsible for team development and leadership of staff at a specified Covenant Medical Management location. Supervision of staff to include RNs, Nurse Clinicians and Medical Assistants.
• Responsible for establishing and enhancing a collaborative working relationship with physicians and non-physician practitioners.
• Determines optimal team composition by making day by day team assignments based on appointments for physicians or Non-physician practitioners and chemotherapy treatments. Demonstrates an understanding of workload ratios, individual team member skills related to competency, and the formation of optimal teams in order to provide top quality customer care.
• Determines the appropriate indicators to achieve a successful team. Monitors these indicators and provides consistent, frequent feedback to the Office Manager and team members regarding performance relating to goals, objectives, and benchmarks.
• Schedules and prepares for clinical staff meetings in conjunction with the Office Manager.
• Establishes and evaluates core competencies for all clinical team members.
• Identifies learning needs of clinical team members and works towards meeting those needs.
• Supervises and approves payroll preparation and monitors sick time, overtime, and paid time off of clinical team members.
• Maintains knowledge of all issues relating to Cardiology.
• Serves as liaison with the Office Manager, Practice Manager, Physicians, and additional individuals responsible for coordinated customer care in order to achieve mission/vision goals.
• Monitors customer satisfaction results.
• Reviews and responds to quality of care problems with staff, physicians, and customers.
• Responsible for planning, implementing, and evaluating the departmental quality assurance plan in conjunction with the Office Manager.
• Works closely with Office Manager to develop, review, and revise policies and procedures for the department to assure compliance with Safety, CLIA, OSHA, Infection Control and other regulatory/accrediting agencies, and any applicable state laws.
• Demonstrates competence in performing critical skills, including appropriate delivery of care according to the age-specific needs of the entire life span.
• Perform other duties as assigned or requested.
• Adheres to Studer principles and maintains strictest confidentiality.
• Collaborate with the patient, physician and other care team members as part of a team based approach to overall patient care.

Minimum Education:           

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum Experience:         

Minimum two (2) years of nursing leadership experience. Primary Care experience preferred and leadership experience a must.

Licensure Requirement:      

TN Registered Nurse License