Covenant Health

Specialty Practice Coordinator, Cardiology Associates of East Tennessee

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group Overview: 

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home. 

Position Summary:

The Specialty Practice Coordinator coordinates the on-call schedule for the Physicians and Advanced Practice Providers (APP). Responsibilities include creation and communication of on-call obligations, tracking of Combined Time Off (CTO), coordination of outreach clinic schedules, and support of other front desk duties as necessary.

• Develops the on-call schedule for participating Physicians and APPs while maintaining equitable distribution of call rotations for a minimum of a rolling six (6) months.
• Manages on-line call platform, Lightning Bolt, and acts as IT Liaison for afterhours call service with Lightning Bolt.
• Acts as IT Liaison for the development and maintenance of the eCare templates for Physicians and APPs.
• Tracks and monitors Physician and APP CTO balances and notifies all parties of any changes made to the call schedule to accommodate approved time off requests.
• Collaborates with Physicians, APPs, and their care team members as part of the team based approach to overall patient care.
• Participates regularly in monthly staff meetings and periodically in Physician and APP meetings.
• Collaborates with APPs when rearranging coverage for consult shifts.
• Responsible for communicating on-call schedules and rosters when necessary to all parties involved.
• Maintains afterhours call service database for on-call schedule.
• Cross-trains in all duties related to scheduling, registration, verification, and pre-certification to support all aspects of front desk clerical duties.
• Cross-trains on Hospital Desk duties; receives and transfers calls from Hospital and notifies on-call Physician and/or APP of consults.
• Interacts with Physicians, APPs, staff, and patients professionally and courteously and in alignment with AIDET fundamentals.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:                      

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to an Associate’s degree. Preference may be given to individuals possessing an Associate’s degree in a directly-related field from an accredited college or university.

Minimum Experience:                     

Three (3) years of medical office, hospital, or leadership experience. Cardiology experience preferred. Requires basic understanding of general medical office procedures and basic understanding of medical terminology. Requires effective human relations and communication skills.

Licensure Requirement:                  

None