Covenant Health

Manager, Clinic Office, Healthworks at Methodist Medical Center - Oak Ridge, Tennessee

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group Overview: 

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home. 

Position Summary:

Directs, manages, and coordinates the overall functions of a large multi-provider, multi-specialty practice (7 or more providers) to ensure maximization of cash flow while maintaining/improving patient, Provider, and other customer relations. Directly responsible for managing Provider relationships and is the Provider’s main point of contact for CMG.

Experience in Employee Health and Occupational Medicine is preferred. Candidates with related healthcare experience and a willingness to learn are encouraged to apply.

• Maintains established Covenant policies and procedures, goals and objectives, quality assurance program, and safety standards. Ensures policies are communicated and administered consistently.
• Assumes responsibility for selecting, hiring, managing, training, discipline, and discharge of office employees within CMG approved policies and levels. Supervises and evaluates performance over assigned personnel. Meets with staff as appropriate.
• Directs financial goals of practice by ensuring efficient and timely billing and collection process. Reviews current status of patient accounts to identify and resolve billing and processing problems in a timely manner.
• With CMG’s assistance, implements approved referral tracking system, communicates the results of tracking on regular basis to Providers and CMG, and insures compliance with and use of system by employees in CMG’s physical locations.
• Directs efficient materials management process. Ensures cost-efficient ordering and utilization of supplies using preferred vendors.
• Ensures office compliance with regulatory and governmental agencies.
• Works closely with Providers and CMG corporate to address quality and pay-for-performance initiatives by payers and other entities, potentially including but not limited to issues like medical home, etc.
• Establishes positive working environment with Providers, staff and preferred outside vendors. Promotes open communication within office.
• Oversees and monitors operating expenses and performs within budget as applicable.
• Provides necessary resources and support as needed for all office departments and location as applicable.
• Recommends opportunities for coordination of interdepartmental office efforts.
• Assists in development and monitoring of budget and performance goals.
• Maintains efficient and effective information and reporting systems. Recommends changes to enhance capabilities.
• Responsible for building and grounds oversight and maintenance as needed.
• Monitors referrals of patients and proactively works towards causing Providers to refer patients in accordance with the terms of their respective employment agreements.
• Maintains consistent communication with Providers and mid-level providers in practice and works closely with them to address their operational needs.
• Works closely with CMG and Providers to design, plan, implement and manage additional services or staff as needed and approved to promote effective and efficient practice.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:           

High school diploma or equivalent, prefer Bachelor’s degree in business or related field.

Minimum Experience:         

Two (2) years of experience managing a Provider practice of at least a seven (7) provider practice. Prefer special certifications that can be utilized in other areas of the practice, including but not limited to, X-ray, Lab, Ortho and etc.

Licensure Requirement:      

None