Covenant Health

Receptionist, Consumer Relations

PRN/OCC, Variable Hours and Shifts

Methodist Overview: 

Methodist Medical Center of Oak Ridge, part of Covenant Health, is a trusted regional hospital serving East Tennessee with advanced care and a personal touch. With more than 30 specialties, including cardiology, neurosurgery, orthopedics, and vascular care, the facility offers innovative treatments for complex conditions like aneurysms, joint damage, heart failure, and chronic wounds. Backed by a team of over 1,000 healthcare professionals and 250 physicians, Methodist Medical Center combines state-of-the-art technology with compassionate care, earning national recognition for patient safety and excellence in stroke and heart care. Our facilities offer patients all the benefits of medical expertise and innovation while still embodying the convenience of a hometown medical center that is close to the support of family and friends.  

Position Summary:

Provide total receptionist coverage for the information desk and timely and correct information to the customer. 

• Answers multi-lined telephones and relays messages;
• Greets customers;
• Obtains patient information from the computer system;
• Supplies patient's room number, patient's condition (if available) and other appropriate information;
• Provides directions to all locations in medical center when requested by customers;
• Provides current information regarding patient census;
• Organizes patient transfers and discharges;
• Responds to customer needs; refers problems to customer service manager;
• Establishes unit and office supply needs and maintains supplies.
• NON-ESSENTIAL FUNCTIONS: Other duties as assigned.
• HEALTH/SAFETY/COMPETENCE: Cannot pose a direct threat to health or safety of self or others.  Must provide safe, efficient, competent care to customer or patient population assigned.  Must demonstrate competency of th

EDUCATION/KNOWLEDGE/SKILLS:

A high school education or its equivalent is required.  Must be able to read with comprehension and write legibly.  Course work or on-the-job experience in use of computer keyboard, multi-lined telephones, filing and general office procedures is required.  Must demonstrate skill at using desk top software, including word processing, spreadsheet, database, and graphics applications as required.

EXPERIENCE: 

Three to four years of experience in a receptionist position is preferred.  Word processing experience is preferred.

LICENSURE/CERTIFICATIONS:  

None is required.