Covenant Health

Medical Assistant | Licensed Practical Nurse, Urology Specialists of Oak Ridge

Full Time, 80 Hours Per Pay Period, Day Shift

Monday-Friday, No weekends

Covenant Medical Group Overview: 

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home. 

Position Summary:

Under general supervision, performs basic nursing procedures on patients. Assists physicians or practitioners with examinations, procedures, and other processes related to direct patient care. Position will primarily answer incoming phone calls and direct calls as needed. Position will address the triaging of phone/patient messages and direct them as needed, sending messages to providers/clinical staff as needed or directly speaking to providers as urgency requires. Position will also cross train to address PSR needs in order to assist with check-in / check-out as well as to help cover down in case of PSR staff shortage. Position will cross train to address clinical staff needs, to include patient intake and procedures in case of significant clinical staff shortage. Position will learn to schedule surgeries to assist in case of clinic surgery scheduling personell shortage.

• Maintains established departmental policies and procedures, objectives, Quality Assessment program, and safety, environmental, and infection control standards.
• Performs basic nursing procedures such as measuring patient height and weight according to oncology best practice, taking vital signs, and completing ambulatory intake. Performs venipunctures and injections, as indicated and allowed by scope of practice.
• Interviews and retrieves initial basic evaluation of patient, inputs information into EMR, and reports to appropriate practitioner.
• Maintains a safe, comfortable, and therapeutic environment for patients and families during visit; demonstrates sensitivity to patient's comfort and privacy by using the AIDET fundamentals of communication.
• Assists physicians or practitioners with examinations, procedures, and other processes related to direct patient care.
• Ensures an adequate stock of supplies and necessary equipment.
• Monitors and ensures accuracy of recording on patient's medical records. Maintains all required reports, statistics, etc. Assists with medical record requests and scanning of documentation into medical record.
• Inspects area daily for compliance with policies, procedures, regulations, and standards and takes corrective action when appropriate.
• Assists with cleaning and re-stocking examination rooms on a daily basis. Transports instruments to sterile processing as needed.
• Assists with chart prep and provider schedule management.
• Assists with provider support role as assigned. Supports through assistance with note prep, verbal order entry (per scope of practice and leadership guidelines), order proposal, and prescription refill management.
• Competent at reception role – includes professional scripting when answering calls, appropriate documentation of message in message pools, and real-time scheduling/rescheduling of appointments.
• Demonstrates competence in performing critical skills to include appropriate delivery of care according to age-specific needs of the population served.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Cooperates with other personnel to achieve department objectives and maintains good employee relations, interdepartmental objectives, and infection control policies.
• Attends meetings as required.
• Works with a positive attitude; supports a positive work environment including teamwork within their immediate department and outside their department; and exhibits initiative daily to progress the care for our patients and the success of the department. Promotes positive relationships with co-workers.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:                      

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum Experience:                     

None. Experience as MA preferred but not necessary, as will train as needed. Experience in urology or other specialty preferred but not required. 

Licensure Requirement:                  

Certified Medical Assistant required.