Covenant Health

Transcription Services Supervisor

Full Time, 80 Hours Per Pay Period, Day Shifts

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

Position Summary:

The Transcription Supervisor will assist the Manager in the overall responsibility of managing the Covenant Medical Transcription Department that services the various business entities of Covenant Health.   The Transcription Supervisor will assist the Manager in having accountability of the accuracy and timeliness of all transcribed reports.  The Transcription Supervisor will assist in overseeing the planning and maintenance of day-to-day activities and special projects in regards to operations and personnel as necessary to achieve and maintain business objectives. This includes interviewing, hiring and training new employees; developing a consistently reliable medical transcription service that adheres to quality, budget, and timeliness. Assists in establishing and monitoring individual transcriptionist’s quality and quantity standards assuring these standards are consistently met.  Will assist in the development, communication and enforcement of policies, procedures, and training manuals for the Covenant Transcription Department.  Assist with establishing, implementing, and enforcing standards for transcription quality and timeliness based on customer's needs and in accordance with the Joint Commission, HIPAA, CMS and other related State and Federal guidelines.

apply@covhlth.com

• Assist in managing the Covenant Medical Transcription Department to service the various business entities of Covenant Health, which includes the oversight, planning, and maintenance of daily activities and special projects as necessary to achieve and maintain business objectives. Operates dictation and transcription equipment as necessary to troubleshoot problems and/or assist staff; may listen to dictation and offer staff editorial guidance or other support by applying knowledge of medical terminology, style and practices.
• Assist in establishing a team-oriented, efficient and effective work environment by providing appropriate orientation and job training to staff and establishing and maintaining performance expectations and standards; promotes and facilitates individual participation toward group efforts and decisions; promotes and provides opportunities for professional development and continuing education.
• Acts as a communication link between medical transcriptionists and facilities creating a path for two-way feedback; communicates effectively both orally and in writing with administrators, physicians, co-workers and other healthcare personnel when providing information and/or services. Identifies and appropriately resolves conflicts, handles difficult and sensitive situations, tactfully and responsibly. Works with facility departments and physicians to implement new services.  Works with physicians to develop their unique standard templates.  Works with physician to determine work flow, including printing and copies.
• Assist in setting system goals and standards for transcription productivity levels, cost per line, turn-around-time (TAT), etc; communicates standards to staff and monitors productivity statistics for each employee; sets employee work schedules and distributes work to staff based on work volumes and productivity to ensure timely and accurate completion of transcribed reports. Identifies, plans, develops, implements, and enforces professional practice standards and assigns work accordingly
• Assist in preparing and analyzing department statistics as required. Develops tools to audit transcription accuracy and productivity, and identifies and administers procedures for correction of transcribed medical documents. Assist in determining report standards for transcription, and works with facility representatives to assure that the standards are approved and communicated as appropriate; maintains established policies and procedures, objectives, quality improvement programs and safety standards.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops; remains informed about new developments in medical transcription technology, processes, styles and practices; implements appropriate technology solutions and other resources as needed to maximize staff efficiency, effectiveness, and safety of the equipment and environment.
• Assist in developing, implementing, and managing a budget according to institutional policies and procedures; researches and identifies necessary dictation and transcription equipment, educational products, and reference materials and makes recommendations for purchase. Identifies the need for, and negotiates appropriate content of, contracts with independent contractors and/or medical transcription services, complying with local, state and federal employment laws regarding independent contractors. Assist in developing short and long range financial strategies in concert with the institutional mission, vision and values, particularly related to productivity statistics.
• Assist in developing, implementing, and maintaining policies and procedures to ensure compliance with applicable standards for transcription department established by the Joint Commission, HIPAA, CMS and other regulatory agencies as well as with local, state, and federal laws regarding the healthcare record; ensures compliance with system confidentiality and release of information policies and procedures. Identifies potential risk management situations and reports to appropriate authority.
• Performs other related duties as required.

Minimum Education:           

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:         

Requires five (5) or more years of medical records and/or transcription experience which included some supervisory/managerial-level responsibilities.  Must have thorough knowledge of medical terminology and medical documentation practices and procedures.  Must be able to perform difficult editing.

Licensure Requirement:      

None