Covenant Health

Manager of Clinical and Business Optimization

Full Time, 80 Hours Per Pay Period, Day Shift

Parkwest Overview:

Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer.

Parkwest is Covenant Health’s and West Knoxville’s premier medical facility and a top-performing heart hospital, offering our patients world-class treatment with all the convenience and warmth of home.

In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21, Parkwest received recognition from U.S. News & World Report as one of the “Top 10” hospitals in Tennessee.

Knoxville located in East Tennessee is the third largest in the state, well-known for its proximity to the Great Smoky Mountains National Park, and is the home of the University of Tennessee. Go Vols!  Living in Knoxville means experiencing all four seasons.  Best of all, each of them is pretty mild!

Combine all that with the abundant natural beauty of the surrounding mountains, and you have a city that truly offers something for everyone. Knoxville has a vibrant arts culture, seasonal festivals, top-notch foodie and incredible outdoor recreation. It’s a perfect blend of big-city amenities and Southern charm.

Position Summary:

This position provides business insight, operational, project management, action planning execution, and analytical, support to the C-Suite team in developing strategic direction and in implementing decisions.  Participates in various operational and clinical projects and workgroups to help to ensure growth initiatives are assessed, vetted, and stay on track.  Researches industry trends and competitive landscape. Functions as an integral resource to facility leadership.  Identifies performance gaps and contributes to improvement and optimization.  Develops key action plans and project road maps for the facility leadership.  Provides supervisory oversight to the Business analytics team members at the facility.  Collaborates with system departments to obtain information and resources.   Involves interaction with all levels of supervision and leadership system wide.

Recruiter: Kathleen Rice || Apply@covhlth.com

• Provides advanced skills in research, strategy, data analytics, project management, and action planning to support Facilities growth initiatives.
• Analyzes and interprets complex datasets to identify trends, patterns, and opportunities for clinical and business improvement. Provides recommendations to CAO, along with service line consultants and other members of leadership.
• Under the direction of the CAO and other subject matter experts, develops analyses to be used across Covenant to evaluate ongoing performance for well-focused opportunity identification.
• Works closely with Administrator/Vice Presidents and departmental leadership to provide support for issues pertinent to department business operations and provides support as needed to assist in daily financial operations.
• Design FSR scorecards as an enterprise tool for evaluation and communication of strategic objectives that align with our mission and enterprise goals.
• Prepares effective consultation reports and presentations and makes presentations to groups as needed, including system service line meetings, executive leadership, facility medical staff meetings, and operational teams to communicate key findings, opportunities, and service line goals.
• Performs any requested special projects, including budget variances, process improvement initiatives, and strategic planning.
• Works with FSRMC and Covenant Health Support Departments (business office, materials management, utilization management, IT, credentialing, medical records, facilities manager, and accounting departments, decision support, finance) to establish appropriate goals, objectives, work plans, quality monitors, and internal controls.
• Works closely with Decision Support, IT, and the Business Office to monitor data and to reconcile and collaborates with Clinical Services and Finance for the enhancement of patient care and increase reimbursement.
• Assists with coordinating system-wide efforts to standardize operations and documentation processes.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:           

Bachelor’s degree required. Strategic focus/project management. Master’s Degree (MHA, MBA, MSHA) preferred. Preference may be given to individuals currently possessing a Master’s degree in a directly-related field from an accredited college or university and has a clinical background.

Minimum Experience:         

Minimum of two (2) years of strategy, data analytics, project management, and action planning. Requires excellent critical thinking skills. Requires advanced Excel skills, and prefer experience in Tableau, PowerBI or SAS, with additional experience with Maptitude, SG2/Vizient, Healthcare Advisory exposure. Familiar with MS-DRG and CPT code groupings highly preferred. 

Licensure Requirement:      

None.