Covenant Health

Manager of Clinical and Business Optimization

Full Time, 80 Hours Per Pay Period, Day Shift

Parkwest Overview:

Parkwest Medical Center, Covenant Health’s flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S. News & World Report and earns national recognition as a Top 100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety. 

To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities.  

Position Summary:

This position provides business insight, operational, project management, action planning execution, and analytical, support to the C-Suite team in developing strategic direction and in implementing decisions.  Participates in various operational and clinical projects and workgroups to help to ensure growth initiatives are assessed, vetted, and stay on track.  Researches industry trends and competitive landscape. Functions as an integral resource to facility leadership.  Identifies performance gaps and contributes to improvement and optimization.  Develops key action plans and project road maps for the facility leadership.  Provides supervisory oversight to the Business analytics team members at the facility.  Collaborates with system departments to obtain information and resources.   Involves interaction with all levels of supervision and leadership system wide.

• Provides advanced skills in research, strategy, data analytics, project management, and action planning to support Facilities growth initiatives.
• Analyzes and interprets complex datasets to identify trends, patterns, and opportunities for clinical and business improvement. Provides recommendations to CAO, along with service line consultants and other members of leadership.
• Under the direction of the CAO and other subject matter experts, develops analyses to be used across Covenant to evaluate ongoing performance for well-focused opportunity identification.
• Works closely with Administrator/Vice Presidents and departmental leadership to provide support for issues pertinent to department business operations and provides support as needed to assist in daily financial operations.
• Design FSR scorecards as an enterprise tool for evaluation and communication of strategic objectives that align with our mission and enterprise goals.
• Prepares effective consultation reports and presentations and makes presentations to groups as needed, including system service line meetings, executive leadership, facility medical staff meetings, and operational teams to communicate key findings, opportunities, and service line goals.
• Performs any requested special projects, including budget variances, process improvement initiatives, and strategic planning.
• Works with FSRMC and Covenant Health Support Departments (business office, materials management, utilization management, IT, credentialing, medical records, facilities manager, and accounting departments, decision support, finance) to establish appropriate goals, objectives, work plans, quality monitors, and internal controls.
• Works closely with Decision Support, IT, and the Business Office to monitor data and to reconcile and collaborates with Clinical Services and Finance for the enhancement of patient care and increase reimbursement.
• Assists with coordinating system-wide efforts to standardize operations and documentation processes.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:           

Bachelor’s degree required. Strategic focus/project management. Master’s Degree (MHA, MBA, MSHA) preferred. Preference may be given to individuals currently possessing a Master’s degree in a directly-related field from an accredited college or university and has a clinical background.

Minimum Experience:         

Minimum of two (2) years of strategy, data analytics, project management, and action planning. Requires excellent critical thinking skills. Requires advanced Excel skills, and prefer experience in Tableau, PowerBI or SAS, with additional experience with Maptitude, SG2/Vizient, Healthcare Advisory exposure. Familiar with MS-DRG and CPT code groupings highly preferred. 

Licensure Requirement:      

None.