Covenant Health

Registration-Scheduling Precert Associate, Tennessee Brain & Spine

Full Time, 72 Hours Per Pay Period, Day Shift

MON-THURS 8AM-430, FRIDAY 8AM-12P HALF DAY!

Covenant Medical Group is Covenant Health’s employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum of care in 20 cities throughout East Tennessee. Specialties include cardiology, cardiothoracic surgery, cardiovascular surgery, endocrinology, gastroenterology, general surgery, infectious disease, neurology, neurosurgery, obstetrics and gynecology, occupational medicine, orthopedic surgery, physical medicine and rehabilitation, primary care, pulmonology, reproductive medicine, rheumatology, sleep medicine and urology.

Position Summary:

Coordinates the centralized scheduling of all outpatient diagnostic and surgical procedures. Accurate collection and data entry of the required financial and demographic information for all patients registered to our facility. Ensures verification of benefits and pre-certification requirements are met prior to scheduled appointment/admission. Follows up as necessary on all urgent or unscheduled registrations for consistency in the process. Establishes controls so unscheduled patients understand and receive accurate information on their patient liability.

Recruiter: Brittany Smithson || apply@covhlth.com

• Collects co-payments/deposits based on verification information obtained, generates receipts to the payer, and delivers all cash transactions to the cashier for proper posting to the patient account.
• Maintains strict confidentially of patient information.
• Does not promote or participate in solicitation during working hours within the department.
• Recommends to the Coordinator updates to existing policies and procedures that support our values and are intended to increase efficiency and promote data integrity.
• Notifies the Financial Counselor immediately upon scheduling or registering any potential self pay, worker’s compensation patient, or any non-covered procedures.
• Makes patient type changes based on information given from Medical Records Staff and/or Care Coordinators, ensuring documentation is present in the medical record to support the change.
• Ensures all reservations are properly documented to support departmental statistics. Enters faxed reservations into the scheduling system.
• Schedules procedures utilizing the scheduling system. Documents each scheduled procedure/event with detailed information. Notifies departments of any special resources required for procedure/event.
• Efficiently gathers all demographic, medical, and financial information for scheduling, registration, and verification of patient accounts utilizing the computer system to record data.
• Participates with clinical and care management areas to address opportunities to improve overall collections and cash flow.
• Reports pertinent procedural changes/updates to appropriate leadership.
• Demonstrates continued education and skills necessary to support job duties.
• Professionally deals with patients, physicians, visitors, and other hospital staff members.
• Demonstrates ability to keep abreast of regulatory and insurance requirements ensuring that changes are incorporated in daily job functions.
• Assures the registration process is handled in a professional manner, maintaining registration accuracy rate of 95 to 100 percent.
• Explains a variety of necessary information to the patient/family member, such as: consent for treatment, advance directives, medical/financial release, deposit requirements, billing and payment polices, and advanced beneficiary notices.
• Recognizes situations that necessitate supervision, seeking appropriate resources.
• Directs the patient upon completion of the registration process to the appropriate department.
• Demonstrates motivation necessary for acceptable productivity.
• Understands goals and objectives for the department that take into consideration the mission and values of Covenant Health.
• Performs pre-registration process by utilization of phone and mail techniques.
• Promotes good public relations for the department and the Center.
• Attends monthly staff meetings and participates in discussions regarding work performance and departmental/Center updates.
• Displays competence in use of all Information Computer Systems that supply information regarding patient registration and scheduling.
• Updates schedules daily of unexpected procedures, cancellations, or changes and communicates with all individuals affected by revisions.
• Shows initiative to cross-train in all duties related to; scheduling, registration, verification, and pre-certification.
• Prepares the patient account folder by verifying all documents have been authenticated and insurance cards are copied. Examples of documents: insurance cards, financial agreements, pre-certification letters, physician orders, etc.
• Demonstrates promptness in reporting for and completing work, ensuring follow-through on assigned task.
• Attends required In-Service training as scheduled.
• Demonstrates initiative in increasing skills, and attends training programs as available.
• Demonstrates the ability to handle varying tasks and setting priorities.
• Adheres to established departmental policies and procedures, objectives, process improvement initiatives, and safety, environmental, and infection control standards.
• Utilizes resources available appropriately, i.e., use of Center equipment and/or supplies.
• Activates manual systems for computer network downtime, printing schedules in advance when necessary. Notifies leadership of unscheduled downtime occurrences.
• Coordinates scheduling of classrooms for meetings, conferences, etc., ensuring confirmation is provided for the correct date and time.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:           

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.

Minimum Experience:         

One (1) year experience in a hospital or financial setting OR minimum three (3) years of total customer facing/customer service experience required.

Licensure Requirement:      

None