Covenant Health

Clinical Referral Specialist, Centralized Referrals

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group is Covenant Health’s employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum of care in 20 cities throughout East Tennessee. Specialties include cardiology, cardiothoracic surgery, cardiovascular surgery, endocrinology, gastroenterology, general surgery, infectious disease, neurology, neurosurgery, obstetrics and gynecology, occupational medicine, orthopedic surgery, physical medicine and rehabilitation, primary care, pulmonology, reproductive medicine, rheumatology, sleep medicine and urology.

Position Summary:

The Referral and Precertification Specialists manages scheduling for specialty facilities and procedures, creates and registers new patient charts, verifies addresses, and submits insurance eligibility. They prioritize orders, obtain pre-certifications and follow up on referrals and authorizations to ensure timely patient care. The specialist collaborates with patients, providers, and nursing staff to ensure a team-based approach to patient care.

Recruiter: Bradley Sparks || apply@covhlth.com

• Schedules inpatient/outpatient tests, procedures and appointments as ordered by provider. Documents each scheduled event, all communications in detail in the medical records, Referral Management, Message Center, and the various pools.
• Coordinates date, time, and location of procedure/appointment with the patient, facility and provider.
• Communicates appointments as well as special instructions regarding scheduled procedure/appointment with the patient through various solutions (phone, patient portal and MedChat).
• Accurately assembles appropriate medical records to be faxed to external specialists or attached via referral order in the referral management system.
• Accurately completes all forms and pre-certifications required for referrals and diagnostics.
• Knowledge of requirements and guidelines as mandated by insurance plans, hospitals, and outpatient facilities.
• Professionally consult with providers and nursing staff regarding referrals, authorizations, and patient care plans.
• Communicate other options given by insurance carriers regarding prior authorizations
• Follows all departmental training manuals and workflow documents
• Keep logs of specialists, facilities, hospitals, and diagnostic centers current, including service locations, first available scheduling, accepted insurance payors, and contact information.

Minimum Education:          

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor’s degree in a directly related field from an accredited college or university.

Minimum Experience:         

One (1) to two (2) years’ experience in Referrals and Diagnostics with pre-certification experience. Medical terminology knowledge a must.    

At least 1 year of medical office experience and have knowledge of medical terminology is strongly preferred. Experience in referral and precertification strongly strongly preferred.

Licensure Requirement:      

None