Covenant Health

Rehab Services Manager, Physical Therapy

Full Time, 80 Hours Per Pay Period, Day Shift

Parkwest Overview:

Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer.

Parkwest is Covenant Health’s and West Knoxville’s premier medical facility and a top-performing heart hospital, offering our patients world-class treatment with all the convenience and warmth of home.

In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21, Parkwest received recognition from U.S. News & World Report as one of the “Top 10” hospitals in Tennessee.

Knoxville located in East Tennessee is the third largest in the state, well-known for its proximity to the Great Smoky Mountains National Park, and is the home of the University of Tennessee. Go Vols!  Living in Knoxville means experiencing all four seasons.  Best of all, each of them is pretty mild!

Combine all that with the abundant natural beauty of the surrounding mountains, and you have a city that truly offers something for everyone. Knoxville has a vibrant arts culture, seasonal festivals, top-notch foodie and incredible outdoor recreation. It’s a perfect blend of big-city amenities and Southern charm.

Position Summary:

The Rehab Services Manager is responsible for daily operations, management and leadership of care or service delivery at patient care units or sites.

Recruiter: Kathleen Rice || apply@covhlth.com

• Advanced clinical practice – including evaluation and specialized treatment of patients. Serves as clinical resource as needed.
• Performs patient evaluations (initial, progress, and discharge evaluations), establishes treatment plans, makes recommendations, and sets goals in accordance with patient needs and evidence based practice.
• Meets established targets for passive/active treatment ratios as applicable.
• Involves patient and family in treatment, education and goal setting. Coordinates with other medical personnel regarding patient’s progress, needs and discharge planning.
• Demonstrates knowledge and competency including providing for age-specific needs of the population served.
• Development, implementation and evaluation of standards of care and evidence based practice:
• Evidence base practice protocols
• Clinical outcomes analysis and communication to team
• New policy development and implementation
• Process improvement/quality improvement
• Facilitates and implements program development
• Works with team members to establish, analyze, meet and communicate targets/outcomes:
  • • Quality/outcome measures – clinic and/or individual
    • Service/patient satisfaction measures – clinic and/or individual
    • Financial/productivity measures – clinic and/or individual
    • Growth measures – clinic and/or individual.
    • People measures – clinic and/or individual
• Promotes cultural change throughout the program to:
  • • create an environment to optimize patient care
    • promote a shared vision
    • enable and empower staff to implement improvements
    • remove barriers that inhibit their achievement of goals
• Assumes leadership, management, and clinical responsibility for the area.
• Coordination of scheduling taking into account patient needs, workload, and skills/competency of team members.
  • • Maintains and updates patient documentation in accordance with professional, departmental, organizational, and payer guidelines and timeframes. Maintains established targets for compliance with chart audits
    • Develops and mentors staff - including collaboration with the Director to identify and meet educational/ orientation needs of team members.
    • Maintains flow of information needed for team to be effective. Provides consistent, frequent feedback to team members regarding team performance related to established targets/outcomes.
    • Coordinates performance appraisals of staff.
    • Responds to customer service needs.
    • Assumes accountability for conflict resolution and disciplinary actions.
    • Assumes accountability for payroll accuracy.
    • Develops and implements policies and procedures as necessary.
    • Adheres to and assures work group compliance with all standards of behavior and hospital/departmental policies and procedures (including regulatory compliance, safety, environmental, and infection control) in the performance of work duties.
• Markets product as defined in the marketing plan, as well as community involvement as applicable.
• Able to temporarily assume responsibilities of other Manager positions as needed.
• Local travel required.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.

Minimum Education:

Physical, Occupational or Speech Therapist, Clinical Psychologist or CRRN with current TN license as applicable.

Minimum Experience:

four (4) years rehab experience.

Licensure Requirement:

Must have and maintain Tennessee license in above profession. Employee must have a valid Tennessee driver’s license and state mandated minimum insurance coverage. Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure.