Covenant Health

IT Informatics Liaison 

Full Time, 80 Hours per pay period, Day Shift

Covenant Health Overview:

Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.

Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer. 

Position Summary: 

Under general supervision, the Informatics Liaison serves as the principal contact point for providers and clinicians who access Covenant networks and systems. Primary responsibilities consist of providing physicians, mid-level providers and clinicians with exceptional support so as to ensure they have the tools and knowledge necessary to use established and future clinical applications in a productive and efficient manner. The Informatics Liaison provides facility based oversight for the coordination and implementation of education and support as a representative of the Clinical Informatics Team. An Informatics Liaison may be dedicated to a specific facility, practice or may operate across a geographic zone and serve multiple venues. Ideal candidates will be self-motivated, team-player, persistent and able to deliver quality work with excellent organization, problem solving and communication skills.

This specific position will not require a license. This role provides on-site support to our Hospital Physicians across Covenant Health's 9 facilities and many physician offices, providing computer system training and support. Candidates must have reliable transportation for travel to different sites as well as availability for after hours on-call support on a rotational basis. Prior medical experience is not required but encouraged. 

This position will report to Ben Grace, Manager of IT Applications and Physician Support.

Recruiter: Suzie McGuinn - apply@covhlth.com

• Responsible for the training and continuing education of all current and future clinical workflow applications, related software and processes including features and functions, reports, and system capabilities and limitations.
• Exhibits understanding of clinical needs, practice patterns and workflow in hospital and practice based setting. Provides workflow analysis and recommends quality improvements.
• Performs preventative maintenance on equipment related to clinical access and coordinates operations of assigned applications. Determine root cause of application problems, coordinate solutions among appropriate teams and document resolution.
• Acts as an interface between the user, systems programming and operation teams. Serves as a liaison for provider and/or clinical needs.  Processes complaints and concerns and communicates those to appropriate areas / departments.
• Monitors and communicates trends and issues that may affect usage of applications. Devises improvements to current procedures. 
• Documents and completes necessary paperwork for all requests and incident resolutions through the appropriate method to facilitate services needed and to track services rendered through regular reports of activities.
• Assists in testing clinical systems for facility-specific requirements and recommends practice changes that improve the implementation, maintenance and support of equipment and software.
• Promotes system and technological security to maintain compliance. Ensures that user community understands and adheres to necessary procedures to maintain security.
• Provides at the elbow support for technology and application support to facility-based providers during working hours. Interface with user community to understand their security and business needs and implement solutions to accommodate them.
• Analyzes and provides hands-on support for moderate technical troubleshooting. Determines appropriate technical area, staff or vendor to resolve the problem and coordinates with other technical areas.
• Facilitates timely information gathering and follow up to requests and incidents. Maximize IT investment by researching user requirements then educating users on relevant features and functions of the system.
• Exhibits an ability to communicate knowledgeably with clinical and information technology personnel.
• Participates in information technology meetings and conducts presentations as needed and requested.
• Demonstrates an ability to establish and build strong relationships across a broad range of personality types. Exhibits strong team player skills to assist the team to achieve its goals.
• Provides on-call support as needed.
• Participates in special projects as needed and performs other duties as assigned.

Minimum Education:           

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum Experience:         

Minimum of three (3) years Information Systems or three (3) years relevant functional area. Requires demonstrated understanding of technical computer operations in a client/server environment (for assigned applications).  IT Project Management experience preferred.

Licensure Requirement:      

Professional/clinical licensure (RN, ARRT, etc.) is required based on assigned applications. Licensure NOT required.