Covenant Health

Medical Assistant, Patient Services Center

Full Time, 80 hours per pay period, Day shift

Parkwest Overview:

Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer.

Parkwest is Covenant Health’s and West Knoxville’s premier medical facility and a top-performing heart hospital, offering our patients world-class treatment with all the convenience and warmth of home.

In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21, Parkwest received recognition from U.S. News & World Report as one of the “Top 10” hospitals in Tennessee.

Knoxville located in East Tennessee is the third largest in the state, well-known for its proximity to the Great Smoky Mountains National Park, and is the home of the University of Tennessee. Go Vols!  Living in Knoxville means experiencing all four seasons.  Best of all, each of them is pretty mild!

Combine all that with the abundant natural beauty of the surrounding mountains, and you have a city that truly offers something for everyone. Knoxville has a vibrant arts culture, seasonal festivals, top-notch foodie and incredible outdoor recreation. It’s a perfect blend of big-city amenities and Southern charm.

Position Summary:

This position coordinates and performs both clerical and clinical activities and functions of the Neurodiagnostics Sleep Disorders Center.

Recruiter: Kathleen Rice || Apply@covhlth.com

• Prepare and maintain patient charts to include insurance, registration, correspondence, laboratory and diagnostic reports, track and request patient records; document as necessary in the charts.
• Schedule and coordinate appointments, scans and tests; confirm appointments; notify appropriate departments, in writing, of daily and weekly patient schedules.
• Receive all telephone calls coming into the Neurodiagnostics Sleep Disorders Center; assist patients, physicians and others with patient-related matters; relay diagnostic test results to patients per physician's discretion; conduct follow-up phone calls to patients with problems and "no-shows".
• Perform BP, TPR and weight on each patient; responsible for alerting physician of abnormalities.
• Perform medical history on each patient prior to being seen by physician.
• Prepare monthly statistical data to be reported to Manager.
• Maintain medical supplies in each exam room and office supplies in clerical area.
• Conduct daily billing of patient accounts via the computer system; work with the Business Office to make adjustments as necessary.
• Monitor patient insurance for hospital admission pre-certification requirements; assist with reimbursement issues as needed.
• Complete forms required for continuity of care, such as patient insurance, home health and DME.
• Precertifies insurance coverage for procedures and treatments ordered by the physician. 
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Perform other related duties as assigned or requested.

Minimum Education:          

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:         

Four (4) years of healthcare experience

Licensure Requirement:      

CPR required.