Covenant Health

Rehab Services Manager , Therapy Center

Full time, 80 Hours Per Pay Period, Day shift

Covenant Health is the region's top performing healthcare network. Each of our more than 10,000 employees, physicians, and volunteers are unified by one covenant: to put our patients first every day, to strive for excellence in everything we do, and to make Covenant Health the first and best choice in our region.

Cumberland Medical Center is a 189-bed hospital in Crossville, Tennessee, with more than 650 employees and 175 active physicians. It offers a full range of specialty services, including cardiology, gastroenterology, surgery, orthopedics, maternity services, cancer care, and advanced wound care.

• • Emergency Department: 24 emergency beds       
  • Intensive Care Unit (ICU): 12 ICU beds
  • Labor & Delivery: 12 LDRP suites
  • Med/Surg: 37 beds
    
  • Surgery: 9 operating room surgery suites
  • Telemetry: 37 beds  
    

Fully accredited by the Joint Commission, Cumberland Medical Center is an acute care hospital offering all private patient rooms as well as specialized services not usually found in the rural medical system.

For seriously ill patients, advanced medical and surgical care is provided at CMC including telemetry monitored beds and an intensive care unit. Additionally, Cumberland Medical Center offers an outpatient imaging center, same day surgery unit, cardiac and pulmonary rehab programs, a sleep disorder center, breast center, cancer center, and hyperbaric medicine and wound center.

"Cumberland Medical Center offers a unique, family-oriented healthcare setting in a rural environment. We strive to deliver exceptional care to our patients, their loved ones, and each other. We look forward to welcoming team-focused people to grow their careers with us!" -Chief Nursing Officer, Cumberland Medical Center

Position Summary:

The Rehab Services Manager is responsible for daily operations, management and leadership of care or service delivery at patient care units or sites.

Recruiter: Brittany Smithson || bpartell@covhlth.com || (865) 374-5363

• Advanced clinical practice – including evaluation and specialized treatment of patients. Serves as clinical resource as needed.
• Performs patient evaluations (initial, progress, and discharge evaluations), establishes treatment plans, makes recommendations, and sets goals in accordance with patient needs and evidence based practice. 
• Meets established targets for passive/active treatment ratios as applicable.
• Involves patient and family in treatment, education and goal setting.   Coordinates with other medical personnel regarding patient’s progress, needs and discharge planning.
• Demonstrates knowledge and competency including providing for age-specific needs of the population served.
• Development, implementation and evaluation of standards of care and evidence based practice:
• Evidence base practice protocols
• Clinical outcomes analysis and communication to team
• New policy development and implementation
• Process improvement/quality improvement
• Facilitates and implements program development
• Works with team members to establish, analyze, meet and communicate targets/outcomes:
• Quality/outcome measures – clinic and/or individual
• Service/patient satisfaction measures – clinic and/or individual
• Financial/productivity measures – clinic and/or individual
• Growth measures – clinic and/or individual.
• People measures – clinic and/or individual
•  
• Promotes cultural change throughout the program to:
• create an environment to optimize patient care
• promote a shared vision
• enable and empower staff to implement improvements
• remove barriers that inhibit their achievement of goals
• Assumes leadership, management, and clinical responsibility for the area. 
  • Coordination of scheduling taking into account patient needs, workload, and skills/competency of team members.
  • Maintains and updates patient documentation in accordance with professional, departmental, organizational, and payer guidelines and timeframes. Maintains established targets for compliance with chart audits
  • Develops and mentors staff - including collaboration with the Director to identify and meet educational/ orientation needs of team members.
  • Maintains flow of information needed for team to be effective. Provides consistent, frequent feedback to team members regarding team performance related to established targets/outcomes.
  • Coordinates performance appraisals of staff.
  • Responds to customer service needs.
  • Assumes accountability for conflict resolution and disciplinary actions.
  • Assumes accountability for payroll accuracy.
  • Develops and implements policies and procedures as necessary.
  • Adheres to and assures work group compliance with all standards of behavior and hospital/departmental policies and procedures (including regulatory compliance, safety, environmental, and infection control) in the performance of work duties.
• Markets product as defined in the marketing plan, as well as community involvement as applicable.
• Participates in Covenant Health activities such as the marathon, golf tournament, sports physicals, employee education, etc.
• Completes mandatory assignments including CBL’s, CPR, TB tests, flu shots, etc.
• Pursues professional growth for self development
• Able to temporarily assume responsibilities of other Manager positions as needed.
• Perform other related duties as assigned or requested.

Minimum Education:          

  None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum Experience:         

At least four (4) years rehab experience with two (2) of those years being in related setting preferred.  Management experience and involvement in process improvement desired.  Professional organization membership preferred. Experienced PT/OT/ST to manage acute care and outpatient clinics. Some patient care required. Management experience preferred.

Licensure Requirement:     

  Current Tennessee license in Physical, Occupational or Speech Therapist, Clinical Psychologist or CRRN required. Current CPR required.