Director Patient Registration & Financial Services
Full Time, 80 Hours Per Pay Period, Day Shift
Morristown Hamblen Overview:
Morristown-Hamblen Healthcare System has 167 licensed beds and 23 emergency suites. The hospital offers outstanding ancillary services including Laboratory, Radiology and Therapy services. At our Breast Imaging Center of Excellence, women can have their annual mammograms, biopsies, and can meet with a nurse navigator if needed. The Women’s Center offers six newly remodeled labor and delivery suites and has a secure nursery for the care of our newborns. It serves an eight-county region in the Lakeway Area and is equipped with modern technologies and expert staff to provide the best possible patient care. Learn more about our amazing facility at https://www.morristownhamblen.com/.
Position Summary:
Provides operational leadership and training to Inpatient Admitting, Outpatient Registration, Emergency Room Registration, Financial Counseling, Cashier and Outpatient Pre-certification. Possesses a Managerial understanding of all aspects of the admitting process as well as duties of the Registration Associate, Financial Counselor, Cashier, Patient Representative, Outpatient Pre-certification Clerk, and Quality Control-Trainer. Provides leadership to all personnel within the department to ensure that all duties are performed accurately and efficiently. Provides process and educational updates to other registration sites within Covenant Health. The Director monitors all functions of the registration and financial service offices and maintains processes, policies & procedures and equipment to ensure promptness and efficiency of all registration and financial service functions. Supervises staff through the following direct reports; Emergency Room Coordinator, Quality Control Clerk, Registration Coordinator and Financial Services Team Leader. Recruits, selects, develops and motivates a competent staff to insure the continuance of productivity and positive morale.
Recruiter: Alexa Robbins || arobbin2@covhlth.com || 865-374-8110
Minimum Education:
Bachelor's Degree preferred, high school with experience equivalent to degree may be considered.
Minimum Experience:
Five (5) years' experience in a hospital registration office or equivalent. Expected to perform adequately within the position after working at least three to six (3-6) months on the job. Hospital insurance and collections experience required.
Licensure Requirement:
None
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