Covenant Health

Patient Service Representative, Administration

Full Time, 80 Hours Per Pay Period, Day Shift

At Fort Sanders Perinatal Center, we’re here for women with pregnancies that require extra care, and we’re ready to help you make the best healthcare decisions from conception through delivery. For more than 25 years, we’ve provided comprehensive high-risk pregnancy services and delivered over 26,000 high-risk babies at Fort Sanders Regional Medical Center. We offer a range of care services for higher-risk pregnancies, including mothers over age 35, multiples, complications, birth defects, issues such as diabetes or hypertension, or pregnancies after infertility.

Our main office is located at Fort Sanders Regional Medical Center. We also have offices in West Knoxville, Morristown, and Sevierville to ensure you get the right care in the right place. We are proud to be a member of Covenant Health.

Position Summary:

Provide administrative coverage for the patient service functions related to the operation of the physician practice.  Greets, assists, and directs visitors, patients, and others upon contact to the clinic. Takes appropriate information from patients upon arrival.

Recruiter: Sarah Grey || sgrey1@covhlth.com || 865-374-5271

• Maintain established departmental policies and procedures, objectives, quality assurance program and safety standards.
• Schedule patient visits with providers following established procedures and protocols. Obtain patient social demographic and medical complaint information necessary to schedule patients with appropriate providers. Answer all telephone calls and route accordingly.
• Complete registration process to include obtaining accurate reason for visit, current demographic information, and verification of insurance coverage. Prepare patient chart and encounter form, and obtain necessary authorizations as required for billing and/or medical treatment. Receive and record changes in patient information.
• Demonstrate familiarity with insurance procedures; demonstrate knowledge of which plan the provider(s) participate.
• Assists in filing medical records as requested or needed.
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Attend meetings as required and participates on committees as directed.
• Collaborate with the patient, physician and other care team members as part of a team-based approach to overall patient care.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

One (1) year customer facing/customer service and/or medical office experience preferred.  Must have excellent communication skills.

Licensure Requirement:

None