Covenant Health

Senior Network Engineer, IT

Full-Time, 80 Hours per pay period, Day Shift

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

Position Summary:

The Senior Networking Engineer plays a critical role in the design, implementation, and management of advanced network infrastructure. This position requires deep technical expertise in LAN, WAN, WLAN, Cloud-Based Solutions, Firewalls, and VPNs. Ensuring network reliability, performance, and security by developing scalable designs, optimizing traffic flow, and proactively addressing potential vulnerabilities. The role also involves cross-functional collaboration with IT teams to align network strategies with business objectives. Responsible for mentoring junior staff and providing input on complex projects.

Recruiter: Suzie McGuinn || apply@covhlth.com

Technical Implementation

• Design, implement, and manage advanced network infrastructures, including LAN, WAN, WLAN, and Cloud-Based Solutions.
• Configure and maintain network hardware such as routers, switches, firewalls, and VPN appliances.
• Strong background in network protocols such as, TCP/IP, UDP, BGP, OSPF, SSL, etc.
• Collaborate with the Cybersecurity team to implement and maintain robust network security measures that safeguard data, software, and hardware assets.

Network Operations

• Monitor, detect, and respond to network issues, ensuring timely resolution and thorough documentation.
• Conduct regular performance assessments and capacity planning to support network scalability and future growth.
• Provide technical responses to network incidents, coordinating with the incident response team to identify root causes, resolve issues, and implement long-term remediation strategies.
• Continuously monitor and optimize network performance, promoting and implementing ongoing performance improvements to maintain a secure and efficient environment.

Compliance

• Ensure adherence to all relevant regulations and industry standards, including HIPAA, to maintain a secure and compliant network environment.
• Develop and implement network strategies that align with organizational goals while safeguarding sensitive data and supporting regulatory compliance.

Collaboration

• Partner with cross-functional IT teams to ensure seamless integration of network solutions into enterprise systems and applications.
• Provide training, guidance, and support to staff on agreed upon network best practices and emerging technologies to enhance overall technical proficiency and awareness.

Documentation

• Maintain comprehensive documentation of network configurations, protocols, topologies, and incident reports to support operational continuity and troubleshooting.
• Create and regularly update documentation related to the network environment, including diagrams, inventories, and change logs.
• Stay informed on emerging network technologies and trends, recommending enhancements to improve existing infrastructure and practices.

Network Audits

• Support both routine and ad hoc network audits to ensure compliance with internal policies, industry standards, and regulatory requirements.

Network Standards and Policies

• Review network standards and policies with leader to align with current industry best practices and evolving regulatory requirements, ensuring a secure and efficient network environment.

Network Maintenance

• Configure, troubleshoot, and maintain network hardware and software to ensure optimal performance and reliability.
• Review and optimize scheduled maintenance windows to minimize downtime and maximize operational efficiency.

Network Strategy

• Support and contribute to the implementation of the organization’s network strategy to align with business objectives.
• Develop and maintain disaster recovery plans focused on network resiliency, redundancy, and business continuity.
• Assist in building long-term network roadmaps, setting milestones to support future growth, scalability, and technological advancement.

Network Design and Strategy

• Collaborate with cross-functional teams to plan, implement, and validate new networking technologies or re-design existing environments to meet evolving business and technical requirements.

Technical Support

• Provide advanced technical support and guidance to end users and IT staff, ensuring timely and effective resolution of network-related issues.
• Deliver Tier 2 and Tier 3 support to internal IT teams and external vendors, addressing complex technical challenges and ensuring service continuity.

Direction and Mentorship

• Guide and mentor junior network engineers and administrators, fostering professional growth and knowledge sharing within the team.
• Provide technical guidance and strategic direction for complex networking projects, ensuring successful planning, execution, and delivery.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:           

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a Bachelor’s degree. Preference may be given to individuals possessing a Bachelor’s degree in Computer Science, Information Technology or a directly-related field from an accredited college or university.

Minimum Experience:         

Minimum of eight (8) years of experience in network engineering, with a demonstrated history of designing and implementing enterprise-level network solutions.

Licensure Requirement:      

None.