Covenant Health

Clinical Coordinator, Surgical Associates of East Tennessee

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group is Covenant Health’s employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum of care in 20 cities throughout East Tennessee. Specialties include cardiology, cardiothoracic surgery, cardiovascular surgery, endocrinology, gastroenterology, general surgery, infectious disease, neurology, neurosurgery, obstetrics and gynecology, occupational medicine, orthopedic surgery, physical medicine and rehabilitation, primary care, pulmonology, reproductive medicine, rheumatology, sleep medicine and urology.

Position Summary: 

To assist in seamless patient flow from initial contact to end of care.

Recruiter: Sarah Grey || sgrey1@covhlth.com || 865-374-5271

• Participates in multidisciplinary teams to improve care of designated patient population.
• Meets with new patients / families to discuss plan of action at initial evaluation and serves as liaison between specialist, MD, patient/family and primary care physicians.
• Properly schedules patient appointments, and assists patients with preparing for appointments, when necessary.
• Develops and distributes educational materials designed to foster the patient’s and family’s understanding of the plan of care.
• Recognizes the appropriate appointment type and timing based on referral information and records.
• Demonstrates expertise in the referral process and use of community resources.
• Gathers patient information from office charts for use in database.
• Understands and enters clinical data into patient information database.
• Monitors the achievement of identified outcomes.
• Assess patient’s general condition and takes vital signs and weight.
• Conducts follow-up phone calls to patients for assessment of clinical status.
• Makes follow-up phone calls to primary care MD office to advise of the status of the patient.
• Participates in community outreach as it relates to the clinic.
• Appropriately tracks diagnostic studies (mammograms, MRI, ultrasounds) to expedite patient care.
• Identifies information needed and obtains appropriate imaging, pathology and medical records reports prior to patient appointments.
• Assists provider with examinations, diagnostic procedures, and treatments.
• Demonstrates ability to properly explain various testing procedures that are specific to each patient.
• Distributes patient satisfaction surveys.
• Provide basic patient care as ordered.
• Maintains confidentiality in matters regarding the practice, its patients, and employees.
• Supports the patient and family through the process.
• Local travel required.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:          

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority if applicable.

Minimum Experience:         

Two (2) years’ experience required as an LPN or certified Medical Assistant from a recognized certifying organization.

Licensure Requirement:      

Must be certified as a Medical Assistant from a recognized certifying organization or must be licensed as an LPN in the state of Tennessee. American Heart Association BLS required. Employee must have a valid Tennessee driver’s license Class D and state mandated minimum insurance coverage.  Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure.