Coordinator, Quality and Care Management - Continuum of Care
Full-Time, 80 Hours Per Pay Period, Day Shift
Parkwest Overview:
Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer.
Parkwest is Covenant Health’s and West Knoxville’s premier medical facility and a top-performing heart hospital, offering our patients world-class treatment with all the convenience and warmth of home.
In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21, Parkwest received recognition from U.S. News & World Report as one of the “Top 10” hospitals in Tennessee.
Knoxville located in East Tennessee is the third largest in the state, well-known for its proximity to the Great Smoky Mountains National Park, and is the home of the University of Tennessee. Go Vols! Living in Knoxville means experiencing all four seasons. Best of all, each of them is pretty mild!
Combine all that with the abundant natural beauty of the surrounding mountains, and you have a city that truly offers something for everyone. Knoxville has a vibrant arts culture, seasonal festivals, top-notch foodie and incredible outdoor recreation. It’s a perfect blend of big-city amenities and Southern charm.
5 Riverstone, Acute-Renal, Pulmonary:
Located in the “Penthouse of Parkwest” 5 Riverstone is a 44-bed unit located on the 5th floor with beautiful views of the sunrise and sunset. The 5 Riverstone family is a diverse group of hardworking, dedicated individuals who use humor and teamwork to navigate out day-to-day work environment.
As a part of the 5 Riverstone Acute-Renal, Pulmonary team, you will see a large variety of patients including cardiac, pulmonary, and renal. Nurses on 5R have the opportunity to use their cardiac telemetry skills, operate various forms of oxygen delivery methods including tracheostomies (no ventilator patients), and care for pre/post hemodialysis and peritoneal dialysis patients. The population on the unit is highly varied from self-care patients to total care patients. Nurses collaborate daily with case managers, social workers, pharmacists, and therapists to develop individual patient care plans. 5 Riverstone provides a professional and stimulating environment where critical thinking, problem solving, and teamwork is both nurtured and expected.
Our team includes high quality RNs, LPNs, Patient Care Assistants, and Health Unit Coordinators. Our staff rotates ever other holiday and weekend. We utilize a preferred self-scheduling model that covers a six-week period to allow for flexibility. We welcome staff members of varying experiences, from new graduates to the experienced healthcare professional. Come join our amazing team on 5 Riverstone!
Position Summary:
The Coordinator of Quality and Care Management Services is responsible for the integration of the financial, clinical, and quality functions of Quality and Care Management under the supervision of the Manager of Quality and Care Management. The Coordinator, in collaboration with the manager and the nurse manager is a leader, innovator and change agent in pursuit of seamless care of the patient across the continuum. The Coordinator of Quality and Care Management Services promotes patient care continuity and quality through collaborative processes, evidenced based practice and quality improvement activities. The Coordinator actively seeks opportunities to identify and implement best practices using a multidisciplinary approach. The scope of practice encompasses the use of quality improvement principles and care management processes in pursuit of improved outcomes.Responsible for the integration of the financial, clinical, and quality functions for Care Management under the supervision of the department Manager. The position would help facilitate safe and efficient patient flow through the hospital and post-discharge placement. It would assist the Manager and staff with long length of stay patients and difficult discharges in the acute care setting through the coordination of resources. In addition, assume responsibility of managing the department in the absence of the Manager and function as a unit care manager, as deemed necessary. M-F, days, minimum of 3yrs nursing experience. CCM, ACM, or CPHQ prefered or obtained within 6 months.
Position Accountabilities and Performance Criteria:
The duties and responsibilities of this position are coordination of activities within the Quality and Care Management Quality Department as well as assume responsibility of managing the department in the absence of the Manager. In addition, the Coordinator will function as a unit care manager, as deemed necessary. These duties and responsibilities include, but are not limited to:
Recruiter: Angelica Adams || aadams16@covhlth.com || 865-374-5405
Minimum Education :
None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.
Minimum Experience:
Three (3) years of experience in case management with proven expertise in principles of quality and care management
Licensure Requirement:
Current Tennessee RN License. Current certification in Case Management (CCM), Certification in Quality (CPHQ) or Case Management (ACMA) is preferred but not required.
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