Covenant Health

Triage Registered Nurse, Perinatal Center

Full Time, 75 Hours Per Pay Period, Day Shift

At LeConte Women’s Healthcare Associates, we specialize in the treatment of the whole female patient across all stages of life – from birth control education, healthy hormone management, and annual exams to guiding you on your pregnancy journey. With more than 60 years of combined medical experience, our expert healthcare team is ready to provide you with excellent care. For women facing a high-risk pregnancy, we partner with the perinatologists at Fort Sanders Perinatal Center. We’re located at LeConte Medical Center and are proud to be a member of Covenant Health.

At Fort Sanders Perinatal Center, we’re here for women with pregnancies that require extra care, and we’re ready to help you make the best healthcare decisions from conception through delivery. For more than 25 years, we’ve provided comprehensive high-risk pregnancy services and delivered over 26,000 high-risk babies at Fort Sanders Regional Medical Center. We offer a range of care services for higher-risk pregnancies, including mothers over age 35, multiples, complications, birth defects, issues such as diabetes or hypertension, or pregnancies after infertility.

Position Summary:

The Triage Nurse organizes and coordinates the intake/admission/triage process. The nurse will answer and process all calls within the practice based on the needs of the caller. The Triage Nurse reports to the Clinical Supervisor, Office Manager, and Operations Manager.

Recruiter: Sandra Simmons  || ssimmon6@covhlth.com || 865-374-5368

• Answers all calls and will either triage as needed or will receive referral inclusive of patient and insurance information based on provider contracts and staffing capacities.
• Receives orders from MD as needed and communicates changes in patient assessment to MD and communicates additional orders to staff as appropriate. Co-signs MD orders as needed in absence of Clinical Supervisors.
• Receives, organizes, and processes faxed information as appropriate.
• Documents all calls and interventions/actions in messaging systems or charts.
• For a triage call, conducts an initial telephone assessment of the patient using approved protocols as well as documentation from the medical record and discusses recommended action with the patient/patient representative.
• Receives and/or generates MD orders and communicates changes to all appropriate staff as needed.
• Communicates within office(s) as needed.
• Provides specific ICD-9 codes based on admitting/recertifying staff’s communication of assessment findings, if applicable.
• Maintains current knowledge of agency policies and procedures.
• Accurately uses software(s) to create and document in clinical record, process, and retrieve information to meet patient needs.
• Maintains current knowledge of compliance guidelines.
• Submits and follows up timely with necessary information for obtaining authorization of services to be provided.
• Adheres to all policies, procedures, objectives, and quality assessment programs as well as safety, environmental, and infection control standards in the performance of work duties.
• Attends meetings as required and participates on committees as needed.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:

Graduate of accredited school of nursing with diploma ADN, BSN, or MSN.

Minimum Experience:

Minimum of three (3) years of medical office triage experience preferred. Excellent Customer Service Skills required. Experience with Basic Microsoft Office preferred.

Licensure Requirement:

Valid Tennessee Nursing license.