Covenant Health

Office Manager Clinic, Belltown Primary Care

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group is Covenant Health’s employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum of care in 20 cities throughout East Tennessee. Specialties include cardiology, cardiothoracic surgery, cardiovascular surgery, endocrinology, gastroenterology, general surgery, infectious disease, neurology, neurosurgery, obstetrics and gynecology, occupational medicine, orthopedic surgery, physical medicine and rehabilitation, primary care, pulmonology, reproductive medicine, rheumatology, sleep medicine and urology.

Position Summary:

Directs and coordinates the overall functions of two to maximum of three providers (physician or mid-level) or a one to maximum of three specialty providers (physician or mid-level) to ensure maximization of cash flow while improving patient, physician and other customer relations. Strong leadership, organizational, and communication skills. Proficiency in financial management and healthcare administration.

Recruiter: Sarah Grey || sgrey1@covhlth.com || 865-374-5271

• Follows Studer principles including rounding and develop the AIDET fundamentals of communication.
• Assumes responsibility for selecting, hiring and training needs of office employees by ensuring appropriate staffing levels. Supervises and evaluates performance over assigned personnel. Meets with staff on a monthly basis.
• Maintains financial goals of practice by ensuring efficient and timely billing and collection process. Review current status of patient accounts to identify and resolve billing and processing problems in a timely manner.
• Develops and directs efficient materials management process. Ensures cost-efficient ordering and utilization of supplies by using preferred vendors.
• Ensures office compliance with regulatory and governmental agencies.
• Establishes positive working environment with physicians, staff and preferred outside vendors. Promotes open communication within office.
• Oversees and monitors operating expenses and performs within budget as applicable.
• Provides necessary resources and support as needed for all office departments and location as applicable.
• Remains accessible to all office personnel.
• Recommends opportunities for coordination of interdepartmental office efforts.
• Assists in development and monitoring of budget and performance goals.
• Maintains efficient and effective information and reporting systems. Recommends changes to enhance capabilities.
• Maintains consistent contact with designated physicians concerning daily operational activities and financial progress. Meets monthly with physicians.
• Maintains strictest confidentiality.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:

High school diploma or equivalent, prefer Bachelor’s degree in business or related field

Minimum Experience:         

Supervisory experience preferred. Proven experience in managing a medical office strongly preferred, preferably in a family practice or primary care setting. Proficiency in financial management and healthcare administration strongly preferred. 

Licensure Requirement:      

None