Covenant Health

Patient Account Representative 

PRN, Day Shift

Claiborne Medical Center, a member of Knoxville-based Covenant Health, offers a full range of medical services including emergency care, general and orthopedic surgery, rehabilitation, and diagnostic services. Our radiology services are certified by the American College of Radiology in Computerized Tomography (CT), Mammography, Magnetic Resonance Imaging (MRI), Nuclear Medicine, and Ultrasound. Claiborne also provides skilled and long-term care through Claiborne Health and Rehabilitation Center. Our team of physicians and staff is dedicated to putting our patients first, every day.  For more information, visit ClaiborneMedicalCenter.com.

Position Summary:

Coordinates all aspects of the patient's account management after the initial billing process is complete.

Recruiter: Alexa Robbins || arobbin2@covhlth.com || 865-374-8110

• Interprets and explains to patients and their families charges, services, insurance coverage, and hospital policy regarding payment of their bills.
• Counsels patient or family regarding hospital financial policies including payment arrangements, charity guidelines, and payroll deductions.
• Coordinates all financial aspects from patient responsibility on accounts, including admissions, financial counseling, billing and collection of the account.
• Maintains fees, department records and manuals as required.
• Responsible for billing contract company accounts and the hospital for inpatient charges.
• Researches and applies necessary adjustment on bankruptcy accounts, interfacing with vendor companies as needed.
• Researches and files necessary paperwork on probate notices on patient accounts, flows through with attorneys and estate reps for resolution of balances due and processes releases as applicable.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:           

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:         

Prior clerical experience in the healthcare or insurance field; knowledge of medical/insurance terminology and billing procedures

Licensure Requirements:    

None