Covenant Health

Communications Operator

Part Time, 48 Hours Per Pay Period, Variable Shifts

With more than 30 specialties from Cardiology and Neurosurgery to Orthopedics and Vascular care, Methodist Medical Center was one of the first hospitals in East Tennessee to offer cutting-edge treatments and technologies that benefit people with life-threatening aneurysms, severely damaged knee, hip and shoulder joints, sudden heart failure, and non-healing wounds.

• 283 licensed beds
• 25 ICU beds
• 12 intermediate care beds
• 38 emergency suites
• 2 cath labs
• 8 LDRP suites
• Over 250 active and courtesy physicians
• Over 800 employees

JOB OBJECTIVES:

Operate hospital's telecommunications systems. Provide rapid, accurate, and courteous handling of all calls.

Recruiter: Rachel Dudek-Fleming || rdudek@CovHlth.com || 865-374-5372

• Operates PBX switchboard.
• Receives incoming telephone calls.
• Relays calls to appropriate personnel or patients.
• Answers attendant lines.
• Places long distance calls when requested.
• Handles emergency communications.
• Maintains files on location of patients in the hospital.
• Provides patient information.
• Pages hospital personnel or physicians as requested.
• Operates radio communications system to relay messages.
• Maintains assigned logs and records.
• NON-ESSENTIAL FUNCTIONS: Other duties as assigned.
• HEALTH/SAFETY/COMPETENCE: Cannot pose a direct threat to health or safety of self or others. Must provide safe, efficient, competent care to customer or patient population assigned.  Must demonstrate competency of the unit specific functions described in the performance continuum, skill lists and/or standards. 

EDUCATION/KNOWLEDGE/SKILLS:

A high school diploma or its equivalent is required. Must be able to read with comprehension and write legibly.  Must be proficient in use of proper grammar.  Must be able to operate switchboard and intercommunications systems and be familiar with location and functions of various departments.  Must have a pleasant telephone voice and manner.

EXPERIENCE:

Six months' experience as a switchboard operator is preferred.

LICENSURE/CERTIFICATIONS:

None is required.