Covenant Health

Office Manager, Thompson Oncology Group

Full Time, 80 Hours Per Pay Period, Day Shift

Thompson Oncology Group Overview:

As a member of Covenant Health and Thompson Cancer Survival Center, Thompson Oncology Group is part of the region’s largest cancer-fighting network, with more imaging centers, more board-certified physicians and surgeons, and more cancer and radiation centers closer to where you call home. All Thompson Oncology Group practices are committed to excellence and ongoing quality improvement.

Thompson Oncology Group (TOG) is a leader in medical oncology services and provides patients access to all proven, drug-based treatments and the latest clinical trial medicines. Our team of board-certified, fellowship-trained medical oncologists and certified advanced practice providers deliver on-site care and treatment, including chemotherapy, immunotherapy, targeted therapy, and hormone therapy, at affiliated infusion centers throughout our region.

Position Summary:

Directs and coordinates the overall functions of a large multi-physician office, defined as seven or more providers (physician or mid-level), to ensure maximization of cash flow while improving patient, physician, and other customer relations.

The Thompson Oncology Clinic Manager III is responsible for performing a wide variety of operational responsibilities relative to personnel management, compliance, physician satisfaction, and performance improvement. Supports the Covenant Health mission and the Covenant Health System strategic plans. Provides a safe therapeutic environment for patients and team members.  Demonstrates leadership traits and supports behavioral competencies. Manages non-clinical team members, including day-to-day supervision, employee relations, and staff development.  Under the direction of executive leadership, works collaboratively with other leaders within Thompson Oncology to help grow and extend the oncology program. Communicates effectively with managers and team members regarding patient care and other program initiatives. Promotes collegial relationships with physicians, various departments, and the community to meet the identified needs of patients and the organization. Works closely with medical director to ensure operational efficiencies, excellent patient experience, and the highest standards of quality and patient safety.

Recruiter: Sarah Grey || sgrey1@covhlth.com || 865-374-5271

• Follows Studer principles including rounding and develop the AIDET fundamentals of communication.
• Assumes responsibility for selecting, hiring and training needs of office employees by ensuring appropriate staffing levels. Supervises and evaluates performance over assigned personnel. Meets with staff on a monthly basis.
• Maintains financial goals of practice by ensuring efficient and timely billing and collection process. Review current status of patient accounts to identify and resolve billing and processing problems in a timely manner.
• Develops and directs efficient materials management process. Ensures cost-efficient ordering and utilization of supplies by using preferred vendors.
• Ensures office compliance with regulatory and governmental agencies.
• Establishes positive working environment with physicians, staff and preferred outside vendors. Promotes open communication within office.
• Oversees and monitors operating expenses and performs within budget as applicable.
• Provides necessary resources and support as needed for all office departments and location as applicable.
• Remains accessible to all office personnel.
• Recommends opportunities for coordination of interdepartmental office efforts.
• Assists in development and monitoring of budget and performance goals.
• Maintains efficient and effective information and reporting systems. Recommends changes to enhance capabilities.
• Maintains consistent contact with designated physicians concerning daily operational activities and financial progress. Meets monthly with physicians.
• Maintains strictest confidentiality.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:

High school diploma or equivalent, prefer Bachelor’s degree in business or related field.

Minimum Experience:

Manager of at least a seven (7) providers (physician or mid-level) or has special certifications that can be utilized in other areas of the practice, including but not limited to, X-ray, Lab, Ortho and etc.

Licensure Requirement:

None.