Covenant Health

Medical Office Coordinator, Sleep Center Clinic

Full Time, 80 Hours Per Pay Period, Day Shift 

Parkwest Overview:

Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer.

Parkwest is Covenant Health’s and West Knoxville’s premier medical facility and a top-performing heart hospital, offering our patients world-class treatment with all the convenience and warmth of home.

In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21, Parkwest received recognition from U.S. News & World Report as one of the “Top 10” hospitals in Tennessee.

Knoxville located in East Tennessee is the third largest in the state, well-known for its proximity to the Great Smoky Mountains National Park, and is the home of the University of Tennessee. Go Vols!  Living in Knoxville means experiencing all four seasons.  Best of all, each of them is pretty mild!

Combine all that with the abundant natural beauty of the surrounding mountains, and you have a city that truly offers something for everyone. Knoxville has a vibrant arts culture, seasonal festivals, top-notch foodie and incredible outdoor recreation. It’s a perfect blend of big-city amenities and Southern charm.

Position Summary:

Obtain referrals and precertifications and perform a variety of clerical functions in a Sleep Center.  Assist with some back office procedures as necessary.

Recruiter: Jason Shubert || jshuber1@covhlth.com || 865-374-5393

• Schedule new and follow-up patient appointments. Coordinate and schedule diagnostic tests, other specialty physician visits, hospital admissions, and other services as ordered by the physician.
• Communicate and follow-up with insurance companies/payors and physician offices in obtaining referrals, precertifications, and prior authorizations as needed for physician office visits and chemotherapy treatments. Maintain record of referrals and authorizations.
• Greet patients and visitors. Check patients in, verifying and updating insurance and demographic information in computer and chart.  Copy insurance card.  Collect co-payments and other payments from patients and issue receipts.   Assist patients in completing registration sheet.
• Perform charge entry using correct CPT and ICD-9 coding. Batch daily charges.  Communicate with billing office staff to assure correct coding, daily balances, billing procedures.  Assist patients with questions regarding insurance and account balances.
• Answer multi-telephone line: screen and route calls, provide information, take messages, and retrieve voice messages.  Receive and send information to and from the answering service.
• Prepare patients for examination by assisting with vitals signs and health history/current medications checklist. Occasionally, assist physicians during procedures.
• Communicate test results to patients as specifically directed by physician or nurse.
• File medical records daily in appropriate sections of medical charts. Assemble new patient charts.  Pull charts as needed for review and refile.
• Coordinate with main office the physicians’ calendar of meetings and appointments.
• Type and mail miscellaneous correspondence as requested. Process incoming and outgoing mail. Copy medical records as directed.
• Maintain care of office equipment and adequate stock of office supplies. Responsible for notifying supervisor of needed repairs and making repair service calls as directed.
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Minimum Education:          

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:         

Two (2) years’ experience in medical office setting. 

Licensure Requirement:      

None