Covenant Health

Talent Management Trainer

Full TIme, 80 Hours Per Pay Period, Day Shift

Full time, day shift, 40 hours per week position. We are seeking a dynamic and knowledgeable Microsoft 365 Trainer to join our team. The ideal candidate will have a strong background in Microsoft 365 applications and a passion for teaching and empowering others. This role involves designing and delivering comprehensive training programs to help users maximize their productivity with Microsoft 365 tools.

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year.

Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times. 

Position Summary:

Responsible for providing leadership for the Learning Management System (LMS) function of the Talent Management Department. This includes oversight of the technical tools and solutions including, but not limited to: live, electronic, blended, self-guided, Podcasting, and video platforms. Responsible for assisting with creating and implementing functional training programs that are aligned with and support business strategy, compliment corporate training initiatives, and are timely, valuable, and cost effective. Topics may include, but will not be limited to: soft skills development, human resources, process improvement leadership education, etc. Identifies and applies industry leading/cutting edge tools and techniques that support Covenant’s talent management methodology.

Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-374-5386

• Manages the process and instructional design of computerized learning modules (CBL’s), including: design documentation, editing and frequent writing of creative deliverables, development of new tools and templates, programming of e-Learning modules, quality control, and final deliverables.
• Manages the design and development of electronic learning content, assesses e-learning objectives and lesson plans, and creates instructional materials for multiple media formats including PowerPoint, web-based, mobile, print, video, and other platforms.
• Trains new educators and facility-based administrators on LMS use. This may be accomplished individually, in classroom settings, and/or electronically.
• Researches and models best practices in instructional design and learning management in order to deliver innovative, effective, and best-in-class e-learning training and solutions for Covenant.
• Promotes learning management system (LMS) utilization across all groups to drive greater system adoption and utilization. Promotes new system functionalities and capabilities across the organization.
• Required to perform all the duties associated with video production through the lifecycle of the video. This includes, but is not limited to: recording, production, direction, and editing.
• Under the guidance of department leadership, implements, coordinates, and delivers educational programs. Evaluates curriculum, type of format, materials, and audience for each training program.
• Serves as department liaison on committees or project teams as requested; as needed works with others to develop appropriate training to meet the Joint Commission requirements.
• Actively partners with business unit leaders to identify process/performance gaps and improvement opportunities.
• Uses behavioral coaching techniques related to PDP, to help employees develop or enhance their knowledge, skills, and abilities.
• Assists in problem solving and troubleshooting.
• Participates in the startup of new initiatives by preparing training plans and transferring knowledge to other employees.
• Provides expertise and direction for strategic needs assessments; utilizes data and information to develop new courses and curricula and/or revise existing programs to meet specific organizational needs.
• Partners closely with educators to develop needs assessment, instructional design, training delivery skills, and implementation of large scale, system-wide learning initiatives.
• Works with SMEs (Subject Matter Experts) and fellow teammates to transform expert content into learner-friendly classroom, online, and/or blended learning solutions.
• Keeps informed of and recognizes new and emerging training needs throughout Covenant. Maintains knowledge of developing trends, methods, and techniques in the general training field and applies this to the development of Covenant training programs.
• Monitors trends and new developments in the industry to ensure curriculum is designed and developed from a system-wide perspective incorporating best practices including technology innovations.
• Manages concurrent projects throughout the department to maximize strategic growth and development.
• Partners with Talent Management Team to achieve mutual goals.
• Provides regular feedback to leadership to ensure training offered meets business needs.
• Regularly conducts evaluations to continuously improve program quality and effectiveness. Selects and designs appropriate measurement processes and interprets data to make recommendations. Provides summary reports for management.
• May provide guidance and expertise in the use of assessment and feedback instruments for management and employee development as requested.
• Evaluates and recommends purchases of training materials; works with outside vendors to ensure service.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:

Bachelor’s degree in Organizational Development, Human Resources, Psychology, or related field preferred; or an equivalent combination of four (4) years’ experience and education.

Minimum Experience: 

Three (3) years relatable experience facilitating and designing training (preferably through a learning management system) required. Advanced level skills with Microsoft Office products are required. Proficiency in Access, Adobe Captivate, Photoshop, and video editing software.

Licensure Requirements: 

None