Covenant Health

Department Assistant, Labor & Delivery

Full Time, 80 Hours Per Pay Period, Day Shift

Typically Monday-Friday 8 hour days, with weekends and holidays off, but there is some flexibility schedule. No on-call required.

Parkwest Overview:

Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer.

Parkwest is Covenant Health’s and West Knoxville’s premier medical facility and a top-performing heart hospital, offering our patients world-class treatment with all the convenience and warmth of home.

In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21, Parkwest received recognition from U.S. News & World Report as one of the “Top 10” hospitals in Tennessee.

Knoxville located in East Tennessee is the third largest in the state, well-known for its proximity to the Great Smoky Mountains National Park, and is the home of the University of Tennessee. Go Vols!  Living in Knoxville means experiencing all four seasons.  Best of all, each of them is pretty mild!

Combine all that with the abundant natural beauty of the surrounding mountains, and you have a city that truly offers something for everyone. Knoxville has a vibrant arts culture, seasonal festivals, top-notch foodie and incredible outdoor recreation. It’s a perfect blend of big-city amenities and Southern charm.

Labor and Delivery

This is a 24 bed LDRP with a level I nursery. This means the patients labor, deliver, recovery, and postpartum care will be in the same room. A level I nursery is for well babies only. Infants needing IV placement, extended assistance with oxygenation, etc., are transferred to East Tennessee Children’s Hospital. We have a nurse clinician from ETCH on staff 24 hours a day to assist with any infant complications that may arise. We have 12 OB/GYNs at Parkwest who assist their patients with delivery.  We are a growing department with an average of 1900 annual deliveries.

Position Summary: 

Performs a full range of secretarial and administrative duties for a specific department or unit.  Requires clerical training or experience and some knowledge of the unit's operational procedures.  May perform departmental support functions such as processing payroll, enter data into information systems, or other duties similar in nature. Primary responsibility is management of the Birth Certificate program, and additional duties will include support of the department with ordering supplies, assisting with payroll, and review of patient charges.

Recruiter: Jason Shubert || jshuber1@covhlth.com || 865-374-5393

• Type correspondence, reports, memoranda and special projects as requested.
• Acts as receptionist, answers telephones, route callers, takes messages and provides routine information to callers.
• Maintains department files and records for budget reports, invoices and time sheets.
• May make travel and lodging arrangements for the department, through travel agency and maintains appropriate records.
• Receives mail and routes appropriately.
• Maintains and orders office supplies.
• Serves as inter-departmental communication resource.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:          

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:         

One (1) to two (2) years clerical/administrative experience. Excellent computer skills and experience with customer service (will meet with new families on a daily basis).

Licensure Requirement:      

None. Must be able to get Notary within 6 months of hire (cost is covered by hospital).