Covenant Health

Admissions Coordinator, Therapy Center West

Full Time, 80 Hours Per Pay Period, Day Shift

Parkwest Overview:

Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer.

Parkwest is Covenant Health’s and West Knoxville’s premier medical facility and a top-performing heart hospital, offering our patients world-class treatment with all the convenience and warmth of home.

In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21, Parkwest received recognition from U.S. News & World Report as one of the “Top 10” hospitals in Tennessee.

Knoxville located in East Tennessee is the third largest in the state, well-known for its proximity to the Great Smoky Mountains National Park, and is the home of the University of Tennessee. Go Vols!  Living in Knoxville means experiencing all four seasons.  Best of all, each of them is pretty mild!

Combine all that with the abundant natural beauty of the surrounding mountains, and you have a city that truly offers something for everyone. Knoxville has a vibrant arts culture, seasonal festivals, top-notch foodie and incredible outdoor recreation. It’s a perfect blend of big-city amenities and Southern charm

Covenant Health Therapy Centers Overview:

Covenant Health Therapy Centers provide exceptional physical therapy and individualized treatment to get patients better, faster. Covenant Health Therapy Centers consist of 12 outpatient therapy clinics in East Tennessee. The West Knoxville clinic is located on the Fort Sanders West campus near the Pellissippi Parkway and Kingston Pike intersection. Our core services include: orthopedic and sports medicine, neurological rehab, general deconditioning, hand therapy, manual therapy, balance therapy and many areas of specialized treatment.

Covenant Health Therapy Centers are a member of Covenant Health, a locally-owned, non-profit health system based in Knoxville, TN, with a “patient-focused” culture. It has been recognized by Forbes Magazine as its 2020 “Best-in-State-Employer” for Tennessee. The CEO of our company, Jim VanderSteeg, attends every new employee orientation and will ask you to sign our pledge of excellence to always put patients first, strive for excellence in everything we do, and make Covenant Health the first and best choice for patients in our region.  

Position Summary:

Under the supervision of the clinic manager, coordinates the admission functions to therapy centers outpatient services.  Monitors and pursues unpaid patient accounts.  Serves as financial liaison.  This role is specific to high volume clinics as defined by average treatment statistics, patient visits and patient admissions per year.  Current high volume criteria will be determined by Therapy leadership in conjunction with Compensation on an as needed basis.

Recruiter: Jason Shubert || jshuber1@covhlth.com || 865-374-5393

• Maintains and fosters effective public relations with patients, families, referral sources, third party payors, and staff.
• Serves as primary position for answering phone calls relating to registration, schedule, charges and accounts.
• Collaborates with clinicians regarding admission processes, conferences, documentation, and reimbursement issues.
• Verifies benefits and pre-certifies all outpatient admissions with insurance carriers. Enters information into account notes. Assists in obtaining authorizations as needed.
• Assesses alternative payment arrangements for or explains co-payments to patient and/or family prior to admission.
• Tracks Medicare certifications/recertifications for physician signature and authorization.
• Coordinates assignment of new admissions. Registers, re-registers and discharges patients from the system. Compiles and distributes chart to therapists.
• Maintains staff schedules and runs charges daily. Audits charge function on daily and monthly basis.
• Tracks, collects and documents patient co-pays. Prepares copays and report for transport to KBOS.
• Tracks, documents and coordinates with patients/therapists therapy cap limits.
• Serves as financial liaison between business office, reimbursement coordinator and patient/family.
• Audits daily discharge and re-admit report to ensure all patient charts are accounted for. Compiles, organizes and prepares medical records for transport and scanning.
• Maintains flowboard for active and discharged patient charts and keep records of charts sent to medical records.
• Participates in account audits and appeals.
• Performs data collection, trending, and reporting of departmental statistics/information as assigned.
• Edits payroll for staff as assigned.
• Maintains departmental files and records for budget reports, invoices, and time sheets.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Provides continuing education for staff regarding regulatory and payor policy changes. Maintains expert status in the aforementioned.
• Perform other related duties as required.

Minimum Education:          

Non specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.

Minimum Experience:         

Four (4) years’ experience with case management, business office, admissions or medical records required.  Two (2) year admitting procedures and insurance providers required.

Licensure Requirements:    

None