Covenant Health

Administrative Assistant, Virtual Care Operations Center

Full Time, 80 Hours Per Pay Period, Day Shift

Onsite Position

Covenant Health Overview:

Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.

Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer. 

Position Summary: 

Performs administrative duties for virtual care operations leadership. Does work of a confidential nature and designated administrative details. Prepares correspondence, memoranda, reports, etc., utilizing advanced PC software skills. Schedules and maintains virtual care operations center calendar (meetings and travel itineraries) and coordinates related arrangements. Must exercise initiative, judgment and knowledge of company practices, policies, and organization.

Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-374-5386

• Types, edits and proofs correspondence, policies, committee minutes, manuals, letters, forms, procedures, and/or other general typing as directed, initiating other documents and correspondence as appropriate. Records and transcribes minutes of committee meetings to maintain an accurate record of decisions.
• Provide administrative assistance to virtual care operations center.
• Maintains daily appointment calendar. Coordinates appointments and meetings and organizes agenda materials.
• Receives and screens telephone calls and may respond to moderately complex inquiries. Takes messages and/or redirects callers.
• Maintains and organizes department files.
• Makes travel and lodging arrangements directly or through travel agencies.
• Coordinates with appropriate vendors; Maintains and orders office supplies as necessary
• Assists in the preparation of presentations using the appropriate software packages. Receives and summarizes the related data.
• Performs other related duties as assigned or requested.

Minimum Education:   

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

Three to five (3-5) years clerical/administrative experience.  Experience using word processing (MS Word), presentation (PowerPoint) and spreadsheet (Excel) software.

Licensure Requirement:   

None