Covenant Health

Director Patient Care Services

Full Time, 80 Hours Per Pay Period, Day Shift

Peninsula Overview:

Peninsula, a division of Parkwest Medical Center, has set a new standard for effective, innovative and caring mental health services in East Tennessee. With a combined total of more than 75 years of experience, Peninsula has helped thousands of people recover from disorders and dependencies, and lead healthy, positive and productive lives.

Offering both inpatient and outpatient services for children, adolescents and adults, Peninsula is a leader in the changing healthcare environment. The hospital is located in Blount County, with outpatient centers in Knox, Blount, Loudon and Sevier Counties. Additionally, Peninsula offers care specifically designed for seniors with co-existing psychiatric and medical conditions at the Senior Behavioral Center located at Parkwest Medical Center. Peninsula is truly committed to improving the health of the people and communities it serves.

Position Summary: This position aligns goals and outcomes under the five pillars of people, quality, growth, service, and finance. It assures that the business objectives of the assigned clinical service lines are met through proper direction of all fiscal, material, technological, and human resources.

Coaches/mentors subordinate and peer clinical leaders in techniques and methods that drive business growth, enhance employee and physician relationships, and provide excellent clinical outcomes. Develops, directs, and implements a comprehensive strategic business plan to increase market share and manage performance and profitability targets. Ensures adequate resources are available to implement strategies/decisions; strengthens physician relations; participates in pricing, contracting, and marketing decisions; and meets targets for financial, quality, and customer service performance indicators. Remains accountable for the principles of excellence and modeling and holds others accountable to Covenant Health’s Standards and Behaviors.

Directs operations through two or more subordinate supervisory levels with several subdivisions at each level. Programs are usually complex and integrated with and/or interdependent upon other operational or functional units within the organization, requiring constant attention to extensive formal coordination, clearances, and procedural controls.

Works effectively with peer group; leaders of the various corporate support functions such as finance, human resources, marketing, physician services, planning, clinical effectiveness, etc.; physicians and physician leaders both at the facility and corporate levels; and with various other internal and external stakeholders.

Recruiter: Sandra Simmons  || ssimmon6@covhlth.com || 865-374-5368

• Has the ability to manage multiple cost centers and has familiarity with both capital and operational budgets.
• Has knowledge of regulatory and operational standards applicable to clinical service lines.
• Has knowledge of principles of business administration including methods/techniques used in program management and development, strategic planning, organization, financial, and human resources reporting.
• Must have the ability to analyze and integrate information from a variety of sources to detect trends, associations, and cause-effect relationships.
• Displays a keen sense of priority, relevance, and significance in creating viable options for addressing problems and opportunities and achieving desired outcomes.
• Uses necessary and appropriate influencing, negotiation, and conflict-resolution techniques to gain support for actions from others.
• Presents ideas effectively orally and in written form to a diverse audience.
• Applies appropriate interpersonal styles and methods to influence, inspire, motivate, and guide individuals toward goal achievement.
• Attracts, develops, and retains talent to ensure that people with the right skills and motivations to meet business needs are in the right place at the right time.
• Builds and facilitates a culture that embraces employee development.
• Possesses the ability to generate enthusiasm and conviction among others toward common goals and can move people from an attitude of compliance to commitment.
• Possesses high moral character and consistently demonstrates sound ethical behavior in all personal and professional interactions.
• Holds others accountable to the organization’s moral and professional principles in all decisions, actions, and stakeholder interactions.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority. Master’s Degree clinical or business field preferred.

Minimum Experience:

Eight (8) years of experience with a Master’s Degree or ten (10) or more years of experience and currently enrolled in a Master’s Degree program.

Licensure Requirement:

Must have and maintain a valid RN license with State of TN.