Covenant Health

Medical Staff Coordinator, Medical Staff Services 

Full Time, 80 Hours Per Pay Period, Day Shift

Parkwest Overview:

Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer.

Parkwest is Covenant Health’s and West Knoxville’s premier medical facility and a top-performing heart hospital, offering our patients world-class treatment with all the convenience and warmth of home.

In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21, Parkwest received recognition from U.S. News & World Report as one of the “Top 10” hospitals in Tennessee.

Knoxville located in East Tennessee is the third largest in the state, well-known for its proximity to the Great Smoky Mountains National Park, and is the home of the University of Tennessee. Go Vols!  Living in Knoxville means experiencing all four seasons.  Best of all, each of them is pretty mild!

Combine all that with the abundant natural beauty of the surrounding mountains, and you have a city that truly offers something for everyone. Knoxville has a vibrant arts culture, seasonal festivals, top-notch foodie and incredible outdoor recreation. It’s a perfect blend of big-city amenities and Southern charm.

Position Summary:

Responsible for coordination, preparation and administrative support for Medical Staff functions; collaborates with Medical Staff Department Chairs, CAOs, and CNOs to ensure timely review of materials for credentialing and privileging of applicants, Medical  Staff members, and AHPs; prepares for Medical Staff department and committee meetings, prepares agendas, packets, takes minutes, processes and distributes appropriate correspondence and coordinates continuing education.  Performs recordkeeping activities for the Medical Staff.  Assists in formulating the budget for the Medical Staff Office. The coordinator assists with development, planning, and implementation of the credentialing/privileging process.  Assists in compliance with the applicable accrediting and regulatory agencies (ie – Joint Commission, CMS, NCQA, URAC, and Stark) in regards to credentialing while developing and maintaining a working knowledge of applicable statutes, laws, and regulations.  Ensures that all expirables are reviewed, obtained and managed on a monthly basis according to rules and policies.  Maintains the confidentiality of all business/work and Medical Staff information.  Assists in managing the flow of information between the Medical Staff Office, applicable Medical Staff departments and committees, Medical Staff leadership, Administration and Governing Body.  Assists in coordinating updates to Medical Staff Bylaws, Rules and Regulations, and Medical Staff policies.

Recruiter: Jason Shubert || jshuber1@covhlth.com || 865-374-5393

• Maintains and updates credentialing data in the Cactus database and/or hard files as necessary; ensures continuous currency of licensure, certifications, and insurance; to otherwise monitor and maintain documentary evidence of Medical Staff credentials as required by regulatory agencies, bylaws, and hospital standards.
• Coordinates with the System Credentialing Office in processing pre-applications, initial applications, and reappointments.
• Serves as liaison between the hospital and physicians/physician practices.
• Provides necessary administrative support to the Medical Staff departments, committees and leadership; assists with development of new privileging criteria, delineations, and other documentation necessary to an effective credentialing process.
• Coordinates with the Quality/Clinical Effectiveness Department in monitoring, trending and reporting Medical Staff activities, including FPPE and OPPE processes, committee actions, performance improvement, and physician profiling.
• Assists with the development and revisions of Medical Staff Bylaws, Rules and Regulations, and Medical Staff Policies.
• Processes applications from approved universities and colleges requesting clinical rotations for MD/DO students, residents, and advanced practice professional students.
• Responsible for generating monthly reports of recommendations from the MEC to the Governing Body concerning credentialing, privileging, policies, students, and other items requiring approval by the Governing Body such as the annual Performance Excellence and Patient Safety Plan.
• Maintains current records of focused evaluations, including, but not limited to proctoring, chart reviews, and preceptor evaluations proctoring, where applicable, of physicians and APPs, as appropriate, and assures appropriate review by department chairs and the credentials committee.
• Coordinates call schedules for the Medical Staff departments in collaboration with Medical Staff department chairs.
• Prepares for, attends, and completes necessary follow up for Medical Staff department meetings, Credentials and Medical Executive Committee meetings, general staff and other Medical Staff meetings as requested, and maintain accurate minutes for all Medical Staff departments and committees.
• Maintains yearly and monthly calendars of meetings and events and notifies applicable departments and individuals when changes occur and sends reminder notices as necessary.
• Responsible for assisting with Medical Staff continuing education activities, as applicable.
• Responsible for accreditation/licensure compliance of The Joint Commission and CMS Medical Staff Standards and assists with ongoing survey readiness preparations for the Medical Staff and other associated requirements.
• Performs necessary Medical Staff recordkeeping and assists with the budgeting process for the Medical Staff Office.
• Prepares correspondence notifying applicants of final credentialing/privileging determination.
• Mentors and assists the Credentialing Specialists as necessary. to include processing of initial and reappointment applications and the ongoing and focused evaluation processes.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Perform other duties as assigned or requested.

Minimum Education:          

Non specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.

Minimum Experience:         

Five (5) years of experience in a healthcare environment with at least three (3) years of experience in a Medical Staff office with credentialing responsibilities; knowledgeable with Joint Commission and NCQA standards.

Licensure Requirement:  

None.