Covenant Health

Medical Office Coordinator, Sleep Center 

Full Time, 80 Hours Per Pay Period, Day Shift 

Monday - Thursday 7am-4:30pm, Friday 7:30am-12pm

Fort Sanders Regional Medical Center

Fort Sanders Regional Medical Center is an award-winning, certified, and accredited facility with 541 beds. As a Joint Commission Comprehensive Stroke Center, Fort Sanders offers state-of-the art care that maximizes recovery from stroke.  We are also the region’s leader in technology in areas such as bariatric surgery, robotic surgery and minimally invasive spine surgery. Our door-to-balloon times for heart attack patients are below the national average, and our hip fracture center offers advanced diagnosis, surgery and recovery procedures for hip patients.

Fort Sanders Regional Medical Center is a member of Covenant Health, a locally-owned, non-profit health system based in Knoxville, TN, with a “patient-focused” culture. It has been recognized by Forbes Magazine as its 2020 “Best-in-State-Employer” for Tennessee. The CEO of our company, Jim VanderSteeg, attends every new employee orientation and will ask you to sign our pledge of excellence to always put patients first, strive for excellence in everything we do, and make Covenant Health the first and best choice for patients in our region. As you’d expect, we offer our employees a robust benefits package, including: offering unmatched medical insurance, tuition reimbursement; student loan repayment assistance, certification bonuses; leadership and professional development programs; an employer-matched 401(k); and a generous Combined Time Off (CTO) program.

Position Summary: Obtain referrals and precertifications and perform a variety of clerical functions in a Sleep Center.  Assist with some back office procedures as necessary. 

Recruiter: Jennifer Gordon || jgordon2@covhlth.com || 865-374-8107

• Schedule new and follow-up patient appointments. Coordinate and schedule diagnostic tests, other specialty physician visits, hospital admissions, and other services as ordered by the physician.
• Communicate and follow-up with insurance companies/payors and physician offices in obtaining referrals, precertifications, and prior authorizations as needed for physician office visits and chemotherapy treatments. Maintain record of referrals and authorizations.
• Greet patients and visitors. Check patients in, verifying and updating insurance and demographic information in computer and chart.  Copy insurance card.  Collect co-payments and other payments from patients and issue receipts.   Assist patients in completing registration sheet.
• Perform charge entry using correct CPT and ICD-9 coding. Batch daily charges.  Communicate with billing office staff to assure correct coding, daily balances, billing procedures.  Assist patients with questions regarding insurance and account balances.
• Answer multi-telephone line: screen and route calls, provide information, take messages, and retrieve voice messages.  Receive and send information to and from the answering service.
• Prepare patients for examination by assisting with vitals signs and health history/current medications checklist. Occasionally, assist physicians during procedures.
• Communicate test results to patients as specifically directed by physician or nurse.
• File medical records daily in appropriate sections of medical charts. Assemble new patient charts.  Pull charts as needed for review and refile.
• Coordinate with main office the physicians’ calendar of meetings and appointments.
• Type and mail miscellaneous correspondence as requested. Process incoming and outgoing mail. Copy medical records as directed.
• Maintain care of office equipment and adequate stock of office supplies. Responsible for notifying supervisor of needed repairs and making repair service calls as directed.

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience: 

Two (2) years experience in medical office setting. 

Licensure Requirement:

None.