Covenant Health

Registration Coordinator

Full time, 80 hours per pay period, Varied shifts

With more than 30 specialties from Cardiology and Neurosurgery to Orthopedics and Vascular care, Methodist Medical Center was one of the first hospitals in East Tennessee to offer cutting-edge treatments and technologies that benefit people with life-threatening aneurysms, severely damaged knee, hip and shoulder joints, sudden heart failure, and non-healing wounds.

• 283 licensed beds
• 25 ICU beds
• 12 intermediate care beds
• 38 emergency suites
• 2 cath labs
• 8 LDRP suites
• Over 250 active and courtesy physicians
• Over 800 employees

Position Summary:

Provides daily leadership to Inpatient Admitting, Outpatient Registration, Financial Counseling, Cashier, Customer Service/Appeals and Outpatient Pre-Certification. Provides leadership to all personnel within the department to ensure that all duties are performed accurately and efficiently.  Serves as the primary contact for physicians and their staff, nursing managers, and other hospital departments.  Actively monitors work product to ensure accuracy rates are maintained.  Serves as a communication resource to the Knoxville Business Office Services to ensure all hospital personnel are informed and educated on insurance and compliance requirements.  Assists in the interview process to recruit, select, develop and motivate competent staff to ensure the continuance of productivity and positive morale.  Takes a lead role in providing excellent customer service to all customers.

Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-374-5391

• Demonstrates the ability to monitor the registration process, ensuring that staff exhibit excellent customer service, while ensuring delays in the process are kept to a minimum and accuracy of data ranges from 95% to 100%.
• Recommends to the Director new and updates to existing polices and procedures that support our values and are intended to increase efficiency and promote data integrity.
• Maintains departmental, Administrative, MSDS, Safety and Training manuals for the registration and financial services area.
• Communicates and provides education to staff on compliance with the Joint Commission, State and Federal regulations, and HCFA guidelines as they relate to department activity.
• Demonstrates continued education and skills necessary to support staff in their job duties.
• Displays a good knowledge of departmental budget, and maintains salaries, supplies and equipment within set guidelines. Notifies Director of any discrepancies.
• Provides daily leadership and scheduling of staff in registration and financial services. Collaborates with ER Registration Coordinator to ensure cross-training is incorporated into the scheduling process.
• Handles staff issues such as schedule changes and daily process questions.
• Schedules and conducts interview for new positions, making recommendations for hiring to the Director.
• Provides daily guidance including: training, employee counseling, employee evaluations, establishment of work priorities and other daily operational duties.
• Processes weekly payroll and attendance records, gaining approval from Director for overtime request.
• Professionally deals with patients, physicians, visitors, and other hospital staff members concerning registration and financial matters.
• Monitors daily audit reports to identify process/education improvements.
• Maintains a pre-registration program for scheduled services utilizing telephone and mail techniques. Involves Centralized Scheduling in this effort to streamline the process.
• Supervises verification of insurance benefits, estimation of self –pay amounts due, and collections of co-pays and deductibles.
• Maintains an accurate bed control process, working with Nursing Service to coordinate the flow of inpatient and observation patient admissions. Alerts Care Coordinators when appropriateness of admission is questionable.
• Coordinates with other diagnostic areas to facilitate patient scheduling changes/updates.
• Demonstrates ability to keep abreast of regulatory and insurance requirements ensuring that changes are documented and communicated to the staff.

Minimum Education:

Non specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.

Minimum Experience:

Two (2) to three (3) years experience in Registration and/or Financial Services area. Knowledge of third party payors and insurance verification required.

Licensure Requirement:

None