Covenant Health

Department Secretary, Physical Therapy 

Full time, 80 Hours per pay period, Day shift

With more than 30 specialties from Cardiology and Neurosurgery to Orthopedics and Vascular care, Methodist Medical Center was one of the first hospitals in East Tennessee to offer cutting-edge treatments and technologies that benefit people with life-threatening aneurysms, severely damaged knee, hip and shoulder joints, sudden heart failure, and non-healing wounds.

• 283 licensed beds
• 25 ICU beds
• 12 intermediate care beds
• 38 emergency suites
• 2 cath labs
• 8 LDRP suites
• Over 250 active and courtesy physicians
• More than 800 employees

Job Objectives:

Performs a full range of secretarial and administrative duties for a specific department or unit. Requires clerical training or experience and some knowledge of the unit's operational procedures. May perform departmental support functions such as entering data into information systems, or other duties similar in nature

          1.  Receives incoming telephone calls promptly and courteously:

          2.  Acts as receptionist, answers telephones, route callers, takes messages and provide routine information to callers.

          3.  Type correspondence, reports, memoranda and special projects as requested.

          4.  Carries out the clerical duties necessary for the efficient functioning of the assigned  department;

          5.  Serves as inter-departmental communication resource.

          6.  Maintains and orders office supplies;

          7.  Responsible for scheduling and preparation of department meetings and minutes as needed.

          8.  Maintains department filing systems

          9.  Completes data entry for department computer files as needed.

        10.  Performs other related duties as assigned

        11.  May collect payments and/or deposits, balances cash collected and correctly completes receipts.

Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-374-5386

• Separates samples and delivers to appropriate laboratory for testing;
• Sorts and distributes outpatient reports;
• Maintains a daily log of patient appointments
• Obtains complete insurance information upon scheduling and relays information on a weekly basis to pre-certification individuals;
• Correlates patient and physician information within patient files;
• Serves as first point of contact for physicians or their office staff relative to questions or problems
• Schedules appointments for patient assessment, test and follow-up;
• Obtains referrals and records from physicians’ offices;
• Enters patient charges and reconciles with computer printout;
• Prepares records for insurance certification and verifies reimbursement with insurance carriers;
• Assist Departments with product research, preparation of purchase requisitions and end user4 computer training for applicable purchasing programs;
• Completes data entry for new items, supply requisitions, purchase orders, and patient charges.
• Maintains purchase requisitions templates.
• Registers vendors and verifies appointments with departments.
• Completes data entry for department computer files.
• Notifies appropriate departments when scheduling procedures.
• Assembles patient charts in appropriate sequence; places charts in discharge order and delivers to Medical Records on a timely basis;
• Post lab work to chart in a timely manner upon approval of nurse;
• Correctly orders laboratory tests and diagnostic procedures via the computer;
• Makes follow-up appointments and/or consultations with physician’s offices according to hospital policy.

Minimum Education:

A high school diploma is required. Must be familiar with medical terminology; be able to read with comprehension; write legibly; and perform simple arithmetic calculations.  Must have expertise in general office skills: filing, telephone etiquette, and the proper use of grammar, spelling and punctuation.  Must have the ability to perform repetitive clerical tasks on a continuous basis and to concentrate on and pay attention to detail.  Computer experience is required. Must be able to type a minimum of 45 net words per minute.  Must successfully complete department-specific software programs during probation period.  For staff involved in the care of age-specific groups, knowledge of the bio-psychosocial needs of adult, geriatric and pediatric patients is essential.  Special knowledge is required in growth and development needs of pediatric/geriatric patients where applicable.

Minimum Experience:

Previous office or related medical experience preferred.  Employee will receive appropriate on-the-job training in departmental procedures. Experience with Cerner, Star Clin, WebPT, Report2Web, Paymate, FinThrive are important. Must be experienced computer user for use with TEIS System, Referral and Insurance verification, Good customer service and office skills, Team oriented. Strong Customer Service skills and focus essential in a busy outpatient Pediatric and Adult clinic.

Licensure Requirement:

None is required.