Patient Account Representative, Proton Therapy Services
Full Time, 80 Hours Per Pay Period, Day Shift
Thompson Proton Center offers patients one of the world's most advanced forms of radiation therapy for cancer treatment. Proton therapy is a trusted form of radiation therapy capable of precisely targeting tumors while significantly sparing healthy tissue and decreasing the risk of side effects.
As the ONLY proton therapy center in our region, we’re proud to offer the latest technology and treatment methods to patients across East Tennessee and beyond. One of just 40 proton therapy facilities in the U.S., Thompson Proton Center is centrally located off Dowell Springs Blvd. in West Knoxville.
Position Summary:
The Patient Account Rep II is responsible for inbound inquiries from patients, family members, insurance carriers or other payment sources. The primary responsibility of the Patient Account Rep II is to provide timely and accurate follow-up in response to these inquiries. The Patient Account Rep II will respond to a minimum of 60 inquiries per day or an equivalent work assignment, contingent upon which functional area within the Business Office the position is assigned.
The Patient Account Rep II serves as a resource to Patient Account Rep I’s by providing training and assistance with more complex issues.
There are several sub-categories of the Patient Account Rep II position that are used as internal designations. There may be variations within these designations as to specific responsibilities, related primarily to the customer base being served and the functional area within the Business Office.
If you have any questions please contact Recruiter: Sarah Grey || sgrey1@covhlth.com || 865-374-5271
Integrity
Quality
Serving the Customer
Caring For and Developing Our People
Using the Community’s Resources Wisely
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
One (1) to two (2) years of experience in Patient Accounts/Customer Service is required. Must meet all requirements of Patient Account Rep. I position. Expected to perform adequately within the position after working at least three (3) to six (6) months on the job.
Licensure Requirement:
None
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