Covenant Health

HRIS Technical Specialist

Full-Time, Day Shift, 80 Hours Per Pay Period

Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.

Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer. 

Position Summary:

Acts as a responsible owner of system setup and ongoing leadership in Covenant’s Human Resource Information System (HRIS). Takes proactive action towards creating system efficiencies and changes in order to achieve Covenant goals. Provides support, guidance, and training to employees as needed. Coordinates mass changes to employee data or system setup. Works with other team members to create innovative solutions for business needs as they arise.

Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-374-5386

• Acts as technical lead and expert for various system improvements/projects. Devises or modifies solutions to solve highly complex problems. Researches, identifies, and analyzes system alternatives to meet changing business application needs.
• Possesses full technical knowledge of HRIS setup and makes adjustments as necessary, including, but not limited to: making changes/additions to business rules, workflows, import templates, etc.
• Gains understanding and analyzes the needs of Business Units in the field. Must understand the applications and impact of the data and technology to the overall business.
• Coordinates mass imports of data to system.
• Identifies opportunities for workflow, process, and productivity improvements that utilize existing system functionality or automation tools, or that result in business process re-engineering changes and works with critical parties to develop solutions.
• Helps users and managers analyze needs and identify potential system or work flow alternatives to support their needs. Identifies opportunities for workflow, process, and productivity improvements that utilize existing system functionality or automation tools, or that result in business process re-engineering changes.
• Seeks, presents, develops, and implements policies, procedures, and process improvements for the HRIS Department.
• Researches vendors and vendor solutions and makes appropriate recommendations. Actively works with vendors on steering/change committees to influence product direction and enhancements.
• Works in coordination with IT Department on issues or changes involving data interfaces, vendor communication, and other relevant projects/tasks.
• Ensures that system documentation including data flows and other process documents are current and accessible. Creates audits to validate data.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:

BS in Computer Science or relevant functional area, or equivalent work experience in Computer Science and/or related functional area.

Minimum Experience:

Minimum of five (5+) years of experience developing and/or supporting Information Technology systems. Proficient in various computer applications (e.g., Microsoft Office, UKG Pro, Kronos). Must have back-office knowledge of UKG functionality through involvement in implementation as a key stakeholder or have 5+ years’ experience in HR Information Systems support with 2+ years’ of it specifically in UKG.

Licensure Requirement:      

None