Covenant Health

HR Benefits Coordinator

Full-Time, Day Shift, 80 Hours Per Pay Period

Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.

Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer. 

Position Summary:

The Benefits Coordinator performs a variety of administrative and technical duties associated with the daily administration of various employee benefit plans including medical, dental, vision, life, disability, accident, critical illness and retirement. Provides general administrative and technical support to the benefits department.

Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-374-5386

• Compiles and tracks a variety of data related to employee benefits plans and programs; researches and addresses discrepancies in accounts, premium payments, payroll deductions, enrollments, cancellations, claims and adjustments.
• Respond to employee benefit plan inquiries face to face and over the phone
• Coordinates with various insurance vendors in the exchange of information (e.g. enrollments, premiums, billing, plan communications, etc.)
• Support new Benefit initiatives as required.
• Keep new hire packet information up to date.
• Present benefits to new hires as needed.
• Put together packet for annual enrollment.
• Assist with planning annual enrollment process.
• Verify and send termination information to COBRA administrator.
• Send termination information to carriers.
• Send life insurance/LTD portability and conversion information to employees upon termination.
• File maintenance/file scanning.
• Perform special projects as assigned.
  • Generate documents as needed
  • Complete surveys with benefit information
  • Benefits summary for Employment Services to use in recruitment
• Send name and address changes to carriers.
• Help organize annual enrollment and process new hire enrollments.
• Keep benefits site updated on employee intranet.
• Maintain and update benefits summaries on shared drive as needed.
• Send employees who have a change of employment status notification and information about benefits.
• Send information to COBRA administrator for dependents who have reached the age limit to be covered on benefits.
• Enter New Hire/Qualifying Event Enrollments and Changes into the benefits module and Humana’s website.
• Run reports weekly to transfer deduction information from the benefits module to payroll before payroll runs.
• Check benefits on inter-facility transfers; enter facility transfer on Humana’s website.
• Deposit MMC refund checks from Health Insurance Carrier.
• Process Medicare COB Information for All Facilities.
• Maintain monthly report of dependents reaching age 24/25 for dental/vision and age 26 for medical. Contact employee to verify FT student status on dental/vision.
• Assist with uploading retirement contribution data to Fidelity and wire amounts to Finance.

Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a bachelor’s degree.

Minimum Experience: Minimum of two (2) years office-based administrative/technical work experience. Requires excellent computer and data entry skills, with ability to quickly and accurately review data for errors and discrepancies. Knowledge of basic auditing, bookkeeping, financial or accounting standards, processes, and procedures is highly desired. Must be proficient in the use of common spreadsheet software (Excel) and have a working familiarity with other common office-based software (e.g. MS Word, Outlook, Access, etc.). Must be able to read, interpret and apply various federal regulations related to benefits administration. Experience in employee benefits administration is preferred but not required.

Licensure Requirement:       None