Registration Supervisor, Admitting & Registration
Full Time, 80 Hours Per Pay Period, Shifts Vary
Flexible to work various weekday/weekend nights 3p-1130p. Rotating weekend and holidays on-call required.
Fort Sanders Regional Medical Center is an award-winning, certified, and accredited facility with 541 beds. As a Joint Commission Comprehensive Stroke Center, Fort Sanders offers state-of-the art care that maximizes recovery from stroke. We are also the region’s leader in technology in areas such as bariatric surgery, robotic surgery and minimally invasive spine surgery. Our door-to-balloon times for heart attack patients are below the national average, and our hip fracture center offers advanced diagnosis, surgery and recovery procedures for hip patients.
Fort Sanders Regional Medical Center is a member of Covenant Health, a locally-owned, non-profit health system based in Knoxville, TN, with a “patient-focused” culture. It has been recognized by Forbes Magazine as its 2020 “Best-in-State-Employer” for Tennessee. The CEO of our company, Jim VanderSteeg, attends every new employee orientation and will ask you to sign our pledge of excellence to always put patients first, strive for excellence in everything we do, and make Covenant Health the first and best choice for patients in our region. As you’d expect, we offer our employees a robust benefits package, including: offering unmatched medical insurance, tuition reimbursement; student loan repayment assistance, certification bonuses; leadership and professional development programs; an employer-matched 401(k); and a generous Combined Time Off (CTO) program.
Position Summary:
Has full knowledge of all positions within the Registration Department, including the outpatient scheduling functions, Inpatient, Outpatient and Emergency Room registrations. Provides daily leadership to the Registration Department. Provides leadership to all personnel within the department to ensure that all duties are performed accurately and efficiently. Resolves complex registration or outpatient scheduling issues that cannot be resolved by the staff. Serves as the primary registration and outpatient scheduling contact for physicians, nursing managers, and other hospital departments. Actively monitors work productivity to ensure accuracy rates are maintained. Serves as a communication resource to the Knoxville Business Office Services to ensure all hospital personnel are informed and educated on insurance and compliance requirements. Under the direction of the registration director can conduct with the interview process to recruit, select, develop and motivate competent staff to ensure the continuance of productivity and positive morale. Prepares for Director to review staff performance evaluations, recognition, and suggested disciplinary actions. Performs staff coaching and counseling as approved by the Director. Takes a lead role in providing excellent customer service to all customers. This position assists the department Director with maintaining productivity of the department and with meeting the department’s goals.
Recruiter: Jennifer Gordon || jgordon2@covhlth.com || 865-374-8107
Quality
Serving the Customer
Caring For and Developing Our People
Using the Community’s Resources Wisely
Minimum Education: Bachelor’s Degree preferred, however will consider candidates with proven skills and experience in related field.
Minimum Experience: Two to three (2-3) years experience in Registration and/or Financial Services area. Knowledge of third party payors and insurance verification required. Expected to perform adequately within the position after working at least three (3) to six (6) months. Previous registration and supervisory skills preferred.
Licensure Requirement: None
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