Covenant Health

Job Title
RN Care Mgr I
Cumberland Medical Center
Department Name




Registered Nurse, Care Manager I, Continuum of Care

FullTime, 80 hours per pay period, Day shift


Covenant Health is the region's top performing healthcare network. Each of our more than 10,000 employees, physicians, and volunteers are unified by one covenant: to put our patients first every day, to strive for excellence in everything we do, and to make Covenant Health the first and best choice in our region


Cumberland Medical Center is a 189-bed hospital in Crossville, Tennessee, with more than 650 employees and 175 active physicians. It offers a full range of specialty services, including cardiology, gastroenterology, surgery, orthopedics, maternity services, cancer care, and advanced wound care.


    • Emergency Department: 24 emergency beds       
    • Intensive Care Unit (ICU): 12 ICU beds
    • Labor & Delivery: 12 LDRP suites
    • Med/Surg: 37 beds
    • Surgery: 9 operating room surgery suites
    • Telemetry   37 beds  

Fully accredited by the Joint Commission, Cumberland Medical Center is an acute care hospital offering all private patient rooms as well as specialized services not usually found in the rural medical system.


For seriously ill patients, advanced medical and surgical care is provided at CMC including telemetry monitored beds and an intensive care unit. Additionally, Cumberland Medical Center offers an outpatient imaging center, same day surgery unit, cardiac and pulmonary rehab programs, a sleep disorder center, breast center, cancer center, and hyperbaric medicine and wound center.


"Cumberland Medical Center offers a unique, family-oriented healthcare setting in a rural environment. We strive to deliver exceptional care to our patients, their loved ones, and each other. We look forward to welcoming team-focused people to grow their careers with us!"

-Chief Nursing Officer, Cumberland Medical Center


Group Photo, Nurses & Doctors


Position Summary: 

The RN Care Manager I is responsible for integrating evidenced based clinical practice into the patient care setting, coordinating education of staff and patients and serving as a clinical resource and consultant to the health care team.  The RN Care Manager I is responsible for promoting patient care continuity and quality through the collaborative development of practice guidelines and clinical pathways that support quality improvement activities.  The RN Care Manager I actively seeks opportunities in research designed to identify best practices.  The RN Care Manager I has the responsibility, accountability and authority for providing comprehensive care coordination and knowledge to plan, implement, monitor and evaluate the outcomes of care for the designated patient population. The RN Care Manager I is seen as part of the management team on the nursing unit and reports directly to the Manager of Quality and Care Management at the facility level.


Recruiter: Matt Clingon || || 931-459-7253



  • The RN care manager utilizes case finding criteria to screen patients and gather information from the medical record, physician documentation and communication, patient/family as well as other sources to develop a comprehensive plan for the patient that will meet identified needs.
  • The RN care manager utilizes the nursing process to evaluate daily through discussion with patient and care givers and chart findings to ensure patient is meeting daily objectives
  • The care manager modifies the case management plan to meet the changing needs of the patient’s clinical condition. Secures needed resources via a multidisciplinary approach to care management strategy to assure timely, efficient and cost effective services.

Collaboration and Planning:

  • Designs and implements practice guidelines and clinical care designs in collaboration with physicians, nursing and other members of the health care team for assigned population.
  • Identifies specific objectives, goals, and actions to meet the patient’s identified needs.
  • Collaborates and communicates effectively with the physician and other members of the health care team to plan and implement the care of the patient in a timely manner. Documents results of communication in the patient’s medical record.
  • Participates in daily multidisciplinary rounds and ensures appropriate disciplines are available

Communication, Implementation, and Coordination of Care:

  • Works closely with the physician to identify the necessary resources and ensures the appropriate utilization of same.
  • Communicates effectively with physician offices, home health agencies, rehabilitation facilities, long term care facilities, and third party payers to identify goals to assure that patients receive the most appropriate, cost effective and efficient means of care. The RN Care Manager provides documentation in the patient’s medical record to communicate the goals and transition plan for the patient.
  • Executes and documents the Care Management activities and interventions related to specific patient goals.
  • Serves as liaison to provide communication with the patient/family, physician and the health care team.
  • Coordinates, organizes, secures, integrates, modifies and documents resources needed to accomplish goals related to the Care Management discharge plan.
  • When necessary, serves as the “brokering” agent to secure coverage for needed community services. 


  • Gathers sufficient information from all relevant sources and documentation regarding the care management plan and activities and or services to enable the Care Manager to determine the plan’s effectiveness.
  • Mobilizes resources and coordinates the effort of the health care team to achieve a positive patient transition to appropriate next level of care.
  • Identifies, communicates and initiates actions to mitigate variances in the patient’s process of care.Stays abreast of most recent changes in quality related to core measures, Conditions of Participation, Leapfrog and other regulatory bodies to assist in compliance for assigned population
  • Monitors patient population for potential Healthcare Acquired Conditions, Hospital Acquired Infections and proactively initiates actions to prevent same

 Discharge/Transition Planning:

  • When necessary, serves as the “brokering” agent to secure coverage for needed community services.
  • Mobilizes resources and coordinates the effort of the health care team to achieve a positive patient transition to next appropriate level of care.
  • Ensures Multidisciplinary daily rounds at the patient’s bedside with care giver and health care team to successfully achieve the desired outcomes and goals.
  • Evaluates the Care Management plan and modifies or changes the plan as needed to meet the patient’s needs.

Outcomes/Clinical/Fiscal/Resource Management:

  • Utilizes statistical analysis techniques to measure clinical and fiscal variances from established patient care guidelines, care designs, protocols and core measures.
  • Develop reporting mechanisms to communicate outcomes to physicians and other members of the health care team.
  • Supports cost containment efforts through the recommendation of performance improvement opportunities by the health care team.
  • Maintains ongoing fiscal awareness by communicating outcomes to all stakeholders at specified times
  • Monitors and addresses outcome variances concurrently.
  • Identifies causes of outcome variances and implements actions to improve the variances; evaluates corrective actions for improvement.
  • Proactively seeks the most efficient, cost-effective ways to provide appropriate care.
  • Conducts research to identify “best” practices for achieving patient outcomes.
  • Participates in quality improvement initiatives for assigned population.
  • Addresses end of life issues as they arise with the physician, family and other members of the health care team.
  • Maintains patient Privacy information with other facilities, services and departments involved in Interdisciplinary Discharge Planning Rounds.

General Duties:

  • Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
  • Provides care management services within the scope of practice as a registered nurse meeting all required standards both legal and regulatory. 


  • In collaboration with Nursing and other members of the health care team, plans, develops and assists in patient education; requires return demonstration to ensure patient and family understanding of inpatient plan of care as well as post discharge needs
  • Participates in staff development, orientation, and unit meetings through mentoring, consultation, educational presentations and clinical direction. 


  • Assists with the hiring, supervision, education, orientation, evaluation and disciplining of staff.
  • Maintains awareness of all hospital policies applicable to the care of the assigned patient population.



Minimum Education:

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority. 


Minimum Experience:

Three (3) years of experience as a Registered Nurse; a minimum of two (2) years of experience in areas of assigned responsibility.


Licensure Requirement:

Current Tennessee RN License.


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