Telecommunications Support Analyst Staff
Covering Morristown, Claiborne, and LeConte
Full-Time, 80 Hours per pay period, Day Shift
Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.
Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer.
Position Summary:
Under general supervision, responsible for installing, repairing, maintaining, and administering the telecommunications network and working with end users and other IT support groups to provide consistent, high quality voice communication.
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Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-374-5386
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing an Associate’s degree in a directly-related field from an accredited college or university.
Minimum Experience:
Minimum of three (3) years telecommunications equipment and component installation, maintenance and administration. Understanding of Enterprise Class PBX systems and working knowledge of PBX administration software. Previous experience with using spreadsheets, word processing, CAD, and other office automation software required. Demonstrated knowledge of call center systems and call routing configuration.
Licensure Requirement:
Employee must have a valid Tennessee driver’s license Class D and state mandated minimum insurance coverage. Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure.
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